About the Job:

Complete scope over department strategy to achieve key metrics.
Lead a distributed team with specialized knowledge, guiding them towards key metrics.
Exposure to complex problems and partnerships with another department to enable the mission.

What You Bring:

Strong problem-solving skills and a passion for enhancing the customer journey.
Solid experience in Customer Support or Customer Enablement within a product or tech environment.
Proven ability to collaborate with multiple stakeholders with varying priorities.

Key Responsibilities:

Responsible for solving tickets per week across various Remote verticals.
Maintain productivity standards, while ensuring high attention to detail with a healthy obsession with the customer journey and customer advocacy.
Respond within agreed Service Level time to standard tickets via email and live messaging across all verticals

Practicals:

You'll report to: Manager, Customer Care Team: Customer Experience - Customer Care
Location : For this position we welcome everyone to apply, but we will prioritize applications from locations in EMEA.
Start date: As soon as possible

Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.

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