Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Communicate efficiently with customers via Intercom conversations and video calls to guide them through the product.
Own customer communications and issues from initial contact to resolution or escalation, becoming an expert on Swapcard's capabilities.
Work with Product teams to identify issues and suggest solutions based on customer feedback, while ensuring the platform is intuitive and reliable.
Swapcard is an AI-powered event platform that helps organizers build future-proof events to drive revenue growth and foster connections. The company is a thriving startup with over 180 team members of 42 nationalities, fostering a remote-first, open-minded, and feedback-driven culture.
Partner on pre-sales motions for new customer acquisition and expansion, delivering tailored demos and leading technical evaluations.
Lead onboarding and complex implementations for strategic enterprise accounts, building playbooks and ensuring value realization.
Serve as an escalation point for complex technical challenges, resolve ambiguous problems, and build team capability through playbooks and coaching.
Pendo is a software company providing a platform for product analytics and in-app user guidance. It is a fast-growing startup backed by institutional investors, with a culture emphasizing action, craftsmanship, teamwork, and focus.