Role Impact:

Own strategic enterprise accounts across acquisition, implementation, adoption, expansion, and escalation.
Drive measurable improvement in customer health, retention, and expansion across your portfolio.
Build reusable frameworks and playbooks that elevate the broader team's capability.

Daily Responsibilities:

Partner with account teams on pre-sales motions, crafting demos and leading technical evaluations.
Lead complex customer implementations, ensuring value realization during onboarding and over time.
Diagnose adoption stalls and design paths forward, connecting technical work to business outcomes.

Who You Are:

A builder energized by defining unclear paths, acting as a strategic advisor and influencing decisions.
AI-curious, integrating AI tools into daily work for research, content creation, and workflow automation.
Experienced in customer-facing technical roles with deep web technology skills and enterprise account management.

Pendo

Pendo is a software company providing a platform for product analytics and in-app user guidance. It is a fast-growing startup backed by institutional investors, with a culture emphasizing action, craftsmanship, teamwork, and focus.

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