Product Support Specialist

Missions and Scope:

• Utilize Intercom and video calls for efficient customer communication, owning issues from start to finish.
• Become a comprehensive expert on Swapcard's functionalities for all user types and plans.
• Collaborate with Product teams to identify issues and propose informed solutions based on synthesized customer feedback.

What We Look For:

• 1-2 years of technical support experience in a troubleshooting environment with a strong customer focus.
• Solid understanding of tech fundamentals, web technologies (HTML, CSS, JavaScript, APIs), and modern tools like Slack and JIRA.
• Strong problem-solving, communication skills, and excitement for experimenting with workflows and automation to drive efficiency.

Benefits & Culture:

• Remote-first policy with a global team of over 40 nationalities and in-person social gatherings.
• Generous Paid Time Off, full health insurance contribution, and budgets for remote work equipment and co-working spaces.
• Learning budget for skill development and mental health care initiatives within a curious, value-driven, and resilient company culture.