Position yourself as the subject matter expert on software business growth through the effective use of technology by implementing software best practices. Develop implementation plans, manage software integration, and ensure customer adoption. Follow up with accounts to ensure successful implementation and assist with educational webinars. Focus on improving onboarding delivery.

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner. Investigate, troubleshoot, and resolve client issues related to our product/service, escalating complex issues when needed. You will document interactions in the CRM and help customers understand product benefits within a driving, zero-bullshit culture.