Source Job

• Own technical support for customers, resolving issues and maintaining data connection stability.
• Configure customer-facing templates and implement scheduling tools and CRM integration.
• Collaborate with internal teams to ensure seamless service and provide feedback on user experience.

Steer offers a suite of software tools for automotive repair shops, combining marketing, CRM, and scheduling into one platform. With the acquisition of AutoOps in 2024, the company is a leader in the industry and fosters a collaborative, high-ownership culture.

• Provide remote technical support and troubleshooting for customer hardware, software, and network environments.
• Diagnose and resolve hardware, software, and connectivity issues across servers, point-of-sale systems, printers, scanners, RF devices, and network infrastructure.
• Collaborate with customers, vendors, and internal teams to identify root causes and communicate technical findings clearly.

Epicor helps businesses stay future-ready by connecting people, processes, and technology through data, AI, and cognitive ERP. They employ 5,000 professionals and foster a culture of partnership, proactivity, and pride.

• Serve as the first point of contact for support requests via ticketing system, email, or chat.
• Troubleshoot and resolve common issues related to account access, site functionality, and general platform inquiries.
• Document incidents, track resolution progress, and communicate updates to stakeholders.

Oddball is a company that brings quality software to the federal space, improving the daily lives of millions of people. They value learning and growth and the ability to make a big impact at a small company.

• Provide world-class technical support for hardware and software, resolving complex customer issues.
• Collaborate with Engineering and Product teams to reproduce bugs and improve product feedback.
• Author knowledge base articles and ensure SLA goals are met with timely, helpful responses.

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations that depend on physical operations to harness IoT data for actionable insights. As a public company with a hyper-growth environment, they foster a culture of rapid career development and collaboration across global teams.

• Diagnose and troubleshoot technical issues remotely, taking ownership of customer issues from start to finish.
• Respond to customer escalations and inquiries related to Mashgin's hardware and software via chat, email, and video conferencing.
• Maintain subject-matter expert knowledge of deployment systems and software, with occasional travel (10%) to deploy new locations.

Mashgin powers the world's best checkout experience using AI kiosks for over 40 million users. Backed by a well-funded Series B, the company is profitable and values extreme ownership, autonomy, and customer obsession.

• Provide world-class technical support via phone, email, and chat for escalated issues, serving as the first internal point of contact for product expertise.
• Triage and escalate bugs and issues from Tier 1 to Tier 3 engineers, ensuring detailed logs and information are gathered.
• Collaborate with cross-functional teams including Product, Integrations, and Support Leadership to improve customer experience and product knowledge.

Turnitin is a global education technology company that provides learning integrity solutions to over 16,000 academic institutions worldwide. With a remote-first culture and a diverse team across 35+ countries, they prioritize employee well-being and collaboration.

• Diagnose and resolve escalated backend and technical issues across the Core platform and Vision viewer.
• Investigate platform audit-trail entries, gateway logs, and cloud transaction logs to determine root cause.
• Contribute technical runbooks and mentor analysts on triage across technical boundaries.

Synthesis Health is a mission-driven company revolutionizing healthcare through innovation and collaboration. Their 100% remote team across the US and Canada is dedicated to core values and behaviors.

• Travel 100% to customer sites across the US to install Bluetooth beacon and gateway solutions.
• Use iPads and mobile tools to plan layouts, register hardware, and complete digital documentation.
• Troubleshoot installation issues and verify system performance to ensure reliable safety technology deployment.

Raptor provides school safety software and mobile technology to protect students and staff. They serve 60,000 schools in 55 countries and emphasize a culture of innovation and collaboration.

• Own frontline ticket triage via Pylon: resolve directly or escalate with logs, reproduction steps, and environment details for engineering handoff.
• Recognize patterns in customer requests, capturing enough context to surface them as well-contextualized feature requests to Product.
• Write and maintain help docs and self-service content so customers can resolve common issues without filing a ticket.

Istari is a digital engineering software company building open, scalable infrastructure for engineering data. Their platform integrates engineering models across disciplines and security levels, with a focus on rewarding focus, finishing, and fellowship.

• Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
• Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.

LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.

• Handle outbound and inbound phone and email support for photo finishing equipment.
• Troubleshoot mechanical and software issues using tools like NetOps, VNC, and TeamViewer.
• Guide customers through software navigation, part ordering, and device setup.

We provide nationwide technical support for photo finishing equipment in major retail locations. Our goal is to ensure seamless operation and minimize downtime through expert troubleshooting and exceptional customer service.

• Act as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems.
• Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, and configurations.
• Collaborate with engineering, QA, and product teams to resolve complex challenges and improve platform performance.

Our partner is a technology company that provides digital experiences for partners and end users. They have a collaborative support team focused on continuous learning and improvement.

• Own technical resolution end-to-end, triaging and resolving support tickets across channels, and performing critical customer tasks such as assigning vessels and ports.
• Drive automation and knowledge management by testing bots, maintaining help-centre articles, and identifying repeat issues to propose upstream fixes.
• Deepen customer relationships through ticket-theme analysis, proactive outreach, and collaboration with Customer Success Managers on pilot rollouts.

Tilla is a SaaS startup operating at the intersection of global shipping and travel, streamlining crew logistics for seafarers. The company has executed over 10,000 crew changes annually across 600+ vessels and is backed by strong investor support, fostering an international, mission-oriented, and supportive team.

• Become an expert on Samsara products, including IoT, AI, and computer vision, to drive digital transformation for physical operations.
• Demonstrate quick discovery to understand customer needs and answer technical questions, often on a single call.
• Act as a liaison between product and sales teams, translating technical feedback and enrolling customers in beta programs.

Samsara is the pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data to improve safety, efficiency, and sustainability. As a recently public company, they foster a high-performance culture and have been recognized as a Glassdoor Best Place to Work 2024.

• Provide frontline technical support for clinical applications like Epic, Cerner, and Meditech.
• Troubleshoot and resolve incidents, document findings, and maintain service levels.
• Work in a 24/7 remote environment with rotating shifts including nights and weekends.

The company provides clinical application support services to healthcare professionals. It operates in a fast-paced, 24/7 environment with a focus on reliable technology support.

• Take ownership of support tickets and drive them through to resolution across teams.
• Analyze and troubleshoot multi-layered technical problems to determine appropriate solutions.
• Communicate clearly and professionally via phone and email regarding issues, timelines, and resolutions.

RealPage is a leading provider of property management software solutions for the real estate industry. They are a large organization with a culture that emphasizes innovation, customer success, and professional development.

• Own technical planning and setup end-to-end for new US customers and rollouts
• Own inbound customer & technical support for the US market, triaging and resolving issues
• Build the US playbook from scratch: setup and support documentation, escalation paths, and response standards

Voize builds AI companions that automate digital workflows for frontline workers, giving them more time to care, connect, and be present. Backed by $50M in Series A funding, they serve over 2,000 facilities and 200,000 users with a dynamic team focused on social impact.

• Provide world-class customer support to clients with application administration and configuration issues.
• Develop an in-depth understanding of cloud-based software to support processes in long-term care facilities.
• Facilitate resolution of technical issues through log analysis, research, and cross-functional collaboration.

PointClickCare is a health tech company that helps providers deliver exceptional care through a cloud-based platform serving over 30,000 organizations. It is founder-led and privately held, with a culture that emphasizes innovation, flexibility, and growth, and is recognized as one of Canada's Most Admired Corporate Cultures.

• Serve as the initial point of contact for end user inquiries, providing timely support via email, chat, and Slack.
• Troubleshoot and resolve technical issues related to the application, distinguishing between user errors and system-level problems.
• Own client issues from intake through resolution, ensuring every interaction moves the issue meaningfully forward.

SmarterDx uses clinical AI to help health systems capture the full value of patient care by analyzing EHR data for revenue cycle teams. The company is a remote-first team with a mission-driven culture and offers benefits like unlimited PTO and parental leave.

• Provide technical support and troubleshooting for Lone Wolf's Back Office product via email, phone, and chat.
• Log details of support sessions and challenges in the ticketing system, managing your own case workload.
• Apply accounting knowledge and interpersonal skills to diagnose, resolve, and escalate customer issues.

Lone Wolf simplifies real estate transactions by providing a digital lead-to-close experience for agents, brokers, and their consumers. With over 30 years in the industry, they value diverse talent and embrace individuality to enrich their organization.