Source Job

• Manage high volume of incoming tickets with strong technical troubleshooting and clear communication.
• Investigate product issues, reproduce problems, and isolate root cause before responding.
• Recognize recurring ticket patterns and improve knowledge base and AI ticket deflection.

Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.

• Deliver friendly, knowledgeable phone, email, and chat support to customers.
• Guide customers through product features, troubleshooting, and best practices.
• Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.

Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.

• Handle user inquiries across multiple channels including email and future online chats.
• Investigate incidents thoroughly to identify root causes and provide accurate solutions.
• Escalate critical problems and bug reports to cross-functional teams, managing product returns and feedback.

Flipper is the creator of Flipper Zero, a portable multi-tool device for tech enthusiasts and engineers, and is building new products like Flipper One and BUSY. The team has built a global community of millions and is focused on innovative hardware and software solutions.

• Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
• Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
• Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.

• Own investigation and resolution of complex client issues, setting a high standard for technical troubleshooting and client communication.
• Drive cross-functional collaboration with Engineering, Product, and Operations to improve support processes and documentation.
• Balance independent decision-making with effective collaboration, anticipating client needs and communicating proactively.

SmarterDx is transforming how health systems use clinical AI to capture the full value of patient care delivered. Built by physician-data scientists and trained on clinically-validated EHR data, our clinical AI platform helps hospitals recover earned revenue and streamline operations.

• Provide prompt, empathetic, and clear communication to resolve user issues and create a positive support experience.
• Debug and troubleshoot complex technical problems across the platform, collaborating with engineering teams as needed.
• Identify patterns in support requests to address root causes, anticipate user needs, and advocate for customers in product decisions.

Nooks is an applied AI lab building the Agent Workspace for GTM, designing AI agents for sales actions. With over 1,500 customers and $70M+ raised from top VCs, we've tripled ARR each year for 3 years and built a high-caliber team.

• Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
• Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
• Proactively identify recurring issues and contribute to process improvements and knowledge management.

They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.

• Act as the technical champion for assigned customers, building strong relationships and navigating complex technology challenges.
• Provide best-practice advice to help customers successfully adopt and optimise Trustonic products and solutions.
• Lead Root Cause Analysis reviews and facilitate retrospective sessions to improve customer outcomes.

Trustonic develops smartphone locking technology to make devices affordable and enable digital finance globally. They partner with mobile carriers across 30+ countries and foster an inclusive, flexible culture focused on diversity and collaboration.

• Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
• Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
• Monitor performance data to deliver insights and recommend process improvements.

Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.

• Provide fast, effective customer support across chat, email, Slack, and video (24x7).
• Troubleshoot integrations, APIs, and cloud infrastructure issues with clear, helpful solutions.
• Proactively identify emerging trends, escalate crucial feedback, and improve documentation.

Sprinto is an autonomous trust platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, the company has raised $31.8M in funding and is trusted by over 3,000 organizations across 75 countries.

• Troubleshoot and resolve customer issues using documentation, tools, and escalation resources to deliver great experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat while meeting performance goals.
• Contribute to team projects, give feedback, and manage other responsibilities as assigned.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, uniting human teams with AI agents to automate tasks and uncover insights. With over 20 years in business, Smartsheet fosters an inclusive environment where ideas are heard and contributions have real impact.

• Support customers via live chat, calls, and emails, helping e-commerce business owners globally set up the product.
• Record and segregate technical issues and product requests, routing them to the product team.
• Identify roadblocks in product activation by watching customer usage videos and suggesting UI/UX improvements.

BiteSpeed is an AI-native Marketing, Support & Sales suite for e-commerce brands, working with 3000+ brands globally. Backed by Sequoia and having raised $5.5M+, the company has grown 10X over the past year.

• Manage client inquiries, process orders, and resolve operational issues to deliver an exceptional customer experience.
• Perform order entry, modifications, and account updates using Shopify and internal systems while meeting SLAs.
• Handle inbound support tickets, emails, and live chat, prioritizing issues based on business impact and urgency.

The company provides ready-to-heat meal solutions for organizations across corporate offices, healthcare facilities, schools, and residential communities. It is a fast-growing company focused on operational excellence and exceptional customer service, with a Customer Experience team that serves as the bridge between clients and internal operational teams.

• Acknowledge and triage support tickets within SLA timelines
• Reproduce reported bugs, document findings, and escalate when appropriate
• Act as the communication bridge between customers and engineering teams with clarity and empathy

Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.

• Field tier 1 customer inquiries via phone, email, chat, and ticketing system across a range of products and services.
• Troubleshoot and resolve technical issues for SaaS products by implementing attainable solutions.
• Contribute to knowledge bases and provide feedback to improve support processes.

Granum is a software company serving landscapers and arborists across North America with industry-specific solutions. The company has been recognized with numerous awards for its collaborative and supportive culture.

• Provide friendly, solution-focused support to the gaming community via Intercom.
• Troubleshoot technical issues related to game assists, compatibility, and platform features.
• Collaborate with the testing team to verify and reproduce user-reported technical issues.

Wand builds game customization and guidance tools to help players have more fun in their favorite PC games. The company is a small, community-first team of passionate gamers dedicated to making gaming accessible to everyone.

• Troubleshoot customer issues using documentation, tools, and escalation resources to deliver excellent experiences.
• Become Smartsheet Product Certified and support customers via email, phone, and chat.
• Partner with leaders to exceed performance goals in satisfaction, quality, attendance, and productivity.

Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.

• Run Kata.ai's Technical Support function end-to-end, managing client issue triage, BAU requests, SLA performance, incident response, and workflow improvement across chatbot, voice AI, and Omnichannel platforms.
• Lead the weekly Incident Review forum to convert recurring incidents into structured action items for Engineering and Product.
• Ensure clients experience reliable, fast, high-quality service resolution while operational insights flow back into Engineering and Product to reduce recurring issues.

Kata.ai is an Indonesian Conversational Artificial Intelligence company that creates technology to enhance understanding of human conversations. Established in 2015, the company has become a trusted partner for major corporations such as Microsoft, Accenture, and Line, and received Series-B funding in 2020.

• Triage and resolve customer requests via Zendesk and internal tools.
• Investigate time-sensitive issues using data to confirm root cause before escalating.
• Build deep working knowledge of Focal's systems to diagnose issues independently.

Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.

• Administer and configure the customer support platform day to day, including forms, fields, automations, and routing.
• Gather requirements from the Support team and design workflows to reduce manual effort and improve efficiency.
• Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.

Airalo is the world's first eSIM store, helping people connect in over 200+ countries by revolutionizing the telecom industry. Our team spans 50+ countries and six continents, and we are committed to diversity, inclusion, and equity.