You will be the primary point of contact for customer issues, using empathy and technical skills.
This role requires working Saturdays with one weekday off each week.
You will develop a deep understanding of our systems and confirm issues before routing.

What You'll Do:

Triage and resolve customer requests via Zendesk and internal tools.
Investigate time-sensitive issues using data to confirm root cause before escalating.
Communicate clearly with both technical and non-technical stakeholders.

What We Offer:

Competitive salary and generous paid time off.
Pension, sick leave, and parental leave.
Learning and development budget to grow your skills.

Focal Systems

Focal Systems is a pioneering Silicon Valley startup that develops retail AI solutions using deep learning computer vision. The company is a tight-knit, rapidly expanding team of hard-working professionals from top universities and tech companies.

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