Focal Systems

We are looking for a Customer Support Manager to play a critical role in supporting our customers via chat and email. The ideal candidate will use both empathy and technical skills to understand and address customer issues. In this role you will develop a deep understanding of our systems and the ability to confirm issues and route them to the appropriate resource for resolution.

Ensure retail partners receive exceptional day-to-day support and achieve the maximum return on investment from their partnership with Focal. Work closely with both new pilot projects and established retail clients, owning the onboarding process and ongoing engagement with their stores, while also acting as the key link between the retailer and the wider Focal team.