Customer Support Manager

We are looking for a Customer Support Manager to play a critical role in supporting our customers via chat and email. The ideal candidate will use both empathy and technical skills to understand and address customer issues. In this role you will develop a deep understanding of our systems and the ability to confirm issues and route them to the appropriate resource for resolution. The successful candidate will handle requests via Zendesk and using internal tools, address time-sensitive issues using data to validate and appropriately route, and demonstrate effective communication skills. The candidate will also provide light weekend coverage (around 2 - 4 hours per day, on Saturdays and Sundays).