Technical Support Specialist II - Governance
Benefits
Unlimited PTO
24w maternity
24w paternity
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Responsibilities:
- Troubleshoot and resolve customer issues using internal tools and resources.
- Become certified in Smartsheet products and support via phone, email, and chat.
- Contribute to team projects and meet performance goals.
Requirements:
- Excellent communication and interpersonal skills.
- 1+ years of technical or customer support experience.
- Flexibility to work outside standard business hours.
Perks:
- Employer subsidized medical, dental, and vision coverage.
- 401k match and monthly productivity stipend.
- Flexible time away program and up to 24 weeks of parental leave.
Smartsheet
Smartsheet empowers teams to manage work seamlessly and scale solutions smarter, now uniting human teams with AI agents. With over 20 years of experience, the company fosters a culture where ideas are heard, potential is supported, and diverse perspectives are welcomed.