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Responsibilities:
- Acknowledge and triage support tickets within SLA timelines
- Validate tickets for completeness, including reproduction steps and logs
- Provide solutions or workarounds for known issues
Requirements:
- 2-3+ years in customer-facing roles (support, technical support, or similar)
- Familiarity with APIs, integrations, data queries, and pipelines
- Strong written and verbal communication skills
Compensation & Culture:
- Competitive salary and stock options
- Remote-friendly with team across Europe
- High-impact role in a fast-growing fintech startup
Lago
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.