- Acknowledge and triage support tickets within SLA timelines
- Reproduce reported bugs, document findings, and escalate when appropriate
- Act as the communication bridge between customers and engineering teams with clarity and empathy
1 open remote positions
Lago is an open-source billing platform that helps tech companies build flexible pricing models and scale with confidence. Backed by over $22 million in funding from investors including Y Combinator, the company has around 10K GitHub stars and a lean, high-impact team that values reliability and proactivity.