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Responsibilities:
- Handle escalated L2 support tickets, investigate and resolve complex platform issues including logic failures and integration errors.
- Perform root cause analysis and document findings in defect reports and troubleshooting guides.
- Maintain and update runbooks and knowledge base articles based on recurring issues.
Qualifications:
- 2+ years of experience in technical support or application support, with hands-on SaaS platform experience.
- Basic Python scripting, REST API understanding, and familiarity with AWS CloudWatch.
- Strong English communication skills and experience with ticketing tools like Jira or Zendesk.
Additional Information:
- Join a rapidly growing global team with a 99% project success rate and over 25% annual growth.
- Enjoy competitive benefits including health insurance, language courses, and a relocation program.
- Work fully remote with a flexible culture and opportunities for professional development.
Miratech
Miratech is a global IT services and consulting company that helps visionaries change the world through digital transformation. With nearly 1000 full-time professionals and a culture of 'Relentless Performance', the company achieves a 99% project success rate and operates across 5 continents.