Junior L1 Genesys Support Engineer

Responsibilities:

• Receive and process requests per alerts and calls within defined SLAs, ensuring timely reaction and ticket creation.
• Clarify incoming requests with customers, route tickets to L2 engineers, and acknowledge alerts from OpsGenie.
• Implement fixes of L1/L2 level according to pre-defined procedures and contribute to procedure improvement.

Qualifications:

• Expertise in troubleshooting and root cause analysis, including log review and issue diagnostics.
• Experience in Technical Support with understanding of SLA principles and high attention to detail.
• Fast learner with a proactive mindset and eagerness to develop knowledge of Genesys technologies.

We Offer:

• Competitive pay and comprehensive benefits including health insurance and a relocation program.
• Remote work flexibility and a growth mindset with professional development opportunities.
• Multicultural environment and social sustainability values focused on IT education and gender equality.