A Day in the life:
- Submit fully documented customer issues into a ticket management system
- Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
- Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
What you bring:
- 2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
- The ability to speak Spanish and English fluently in a professional environment
- Excellent Spanish and English bilingual written and verbal communication skills
Why work at Long View:
- Great people and culture
- Recognition programs
- FUN
Long View
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.