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What You'll Do:

  • Provide expert-level technical assistance for complex issues escalated from Tier 1.
  • Optimize support processes using Zendesk automation and other tools.
  • Troubleshoot software issues focusing on microservices, APIs, and system integrations.

Responsibilities and Expectations:

  • Resolve escalated support cases with precision and efficiency.
  • Collaborate with Engineering and Product teams to prioritize bugs and enhancements.
  • Analyze ticket trends to implement proactive solutions reducing volume and improving response times.

Key Skills and Experience:

  • 3+ years in Technical Support with complex software environments.
  • Proficiency in Zendesk automations, triggers, and macros.
  • Strong understanding of microservices architecture, Windows/macOS, and scripting languages.

Benefits of Joining Our Team:

  • Work with cutting-edge technology in a collaborative environment.
  • Opportunities for career growth and development.
  • A culture that values customer-centric thinking and continuous improvement.

Blackpoint Cyber

Blackpoint Cyber is a leading provider of cybersecurity threat hunting, detection and remediation technology. Founded by former NSA cyber operations experts and fueled by a recent $190m series C round, the company is in hyper-growth mode and committed to equality in employment.

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