Product Support Specialist
Benefits
Unlimited PTO
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The Role:
- Frontline support role managing complex issues across two platforms.
- Requires strong technical troubleshooting and customer communication.
What You'll Do:
- Manage high volume of tickets via live chat, balancing speed and accuracy.
- Investigate product issues, reproduce problems, and isolate root cause.
- Contribute to knowledge base and AI ticket deflection.
What You'll Bring:
- 3+ years SaaS product support experience.
- Strong troubleshooting and written communication skills.
- Ability to prioritize and escalate with sound judgment.
Element451
Element451 provides an AI-powered CRM and admissions marketing platform for higher education. It is a remote-first company focused on customer support and product development.