Resolve account, access, feature, and transaction-related user inquiries from start to finish.
Troubleshoot web and mobile issues, escalate defects, and maintain help-center resources.
Identify recurring issues and provide actionable feedback to Product, Engineering, QA, and Trust & Safety teams.
Puzzle operates a growing digital platform that connects users and creators, with a focus on support and product improvement. The company has a collaborative, customer-focused culture where individual contributors directly shape user experience.
Investigate and resolve client issues across scheduling, shift management, and integrations, documenting findings clearly.
Collaborate with Engineering, Product, and Customer Success to escalate complex issues and improve the client experience.
Help build scalable support processes, contribute to documentation, and surface recurring issues to the team.
ReadyOn is the intelligent labor operating system for frontline enterprises, helping large employers hire, schedule, and manage their frontline workforce at scale. As a Series A startup backed by leading investors, it offers a fast-paced, collaborative culture where employees are encouraged to take ownership and shape the support function.
Support TVP customers by responding to inquiries across multiple retail and e-commerce brands while keeping each brand's tone and standards.
Handle operational tasks such as refunds, returns, order updates, and inventory adjustments using Shopify and Google Sheets.
Investigate issues, track resolutions, and collaborate to improve workflows across teams.
Frontier helps companies grow cross-functional teams abroad by hiring smart people and placing them into great companies. It is part of the Fresh Prints family, a fully remote 150-person company with most of the team based in India and the Philippines.
Monitor and respond to customer email and SMS in Gorgias with care and empathy.
Review AI-drafted replies for accuracy, brand tone, and policy alignment before customers see them.
Own escalations and sensitive tickets, including delivery, billing, and subscription issues.
Golden Child is a Miami-based startup redefining pet nutrition with human-grade, chef-crafted food and functional drizzles. We are a small team of veterinary nutritionists, supply chain experts, and chefs committed to quality and culinary craftsmanship.
Own governance and scaling of the customer enablement content library, auditing what exists and setting standards.
Build repeatable frameworks for content creation, review, versioning, and retirement across teams.
Partner with CSMs, Product, Sales, and Marketing to align customer-facing content with the customer journey.
Datarails is a global, AI-powered FinanceOS company helping finance teams transform the way they work. With approximately 350 employees worldwide, we're building the next generation of finance technology where innovation, collaboration, and customer success go hand in hand.
Respond to customer inquiries through online chat with clear and helpful information.
Assist with account and service issues, document interactions, and escalate complex cases.
Maintain a professional tone while multitasking and using reliable internet and typing skills.
INSPYR Solutions is a technology and staffing solutions company that connects skilled professionals with career opportunities across a range of industries. The company supports organizations with talent acquisition, workforce solutions, and specialized staffing services while helping professionals find flexible career opportunities.
Serve as the first point of contact for customers impacted by risk actions.
Manage inbound email inquiries related to account restrictions, address updates, and business structure changes.
Collaborate with internal Risk teams to ensure accurate and empathetic customer support.
Mercury builds a complete finance stack for startups, offering banking and financial services. Since 2019, it has grown to over 300,000 startups and small businesses around the world.
Assist clients with researching cruise itineraries and resort options, coordinating and confirming reservations.
Communicate clearly with clients and provide follow-up support before and after travel to ensure a positive experience.
Maintain organized client records while working independently in a fully remote environment.
Destination Careers specializes in placing professionals in travel industry roles, including cruise and resort booking positions. The company emphasizes a supportive, collaborative remote culture with structured training and ongoing support for team members.
Provide essential operational support to a growing vendor management program, including user access, vendor records, and documentation.
Maintain accurate vendor data and assist project teams in identifying suitable vendors based on rates, skills, and availability.
Respond to linguist and vendor inquiries, escalate specialized issues, and identify process improvements for recurring workflows.
This role is with a partner company operating in the international localization industry, managing a growing vendor network. The company culture emphasizes independent, organized work in a flexible remote environment.
Listen carefully to recorded conversations between a person and an AI voice agent.
Rate each agent turn on two 1–5 scales: Content (helpfulness/relevance) and Prosody (naturalness/expressiveness).
Write short, specific justifications for each score given.
Welo Data provides AI services, specializing in evaluating and improving AI voice agents through detailed audio rating. As a growing community of freelancers, they emphasize attention to detail and clear communication for project-based work.