Manage high volumes of inquiries via Intercom, providing clear, professional communication while seeking process improvements.
Review and investigate sign-up, login, transaction fraud triggers, and user content to detect suspicious activity and ensure platform compliance.
Process data deletion requests and research complex chargeback disputes to mitigate financial risk and maintain community safety.
Peerspace is an online marketplace for venue rentals for meetings, productions, and events, offering access to inspiring spaces globally. The company is remote-first with global team members, values inclusion, and maintains a healthy, supportive culture that encourages excitement and contribution.
Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.
Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.
Manage, investigate, and progress multiple financial services complaints through to resolution within set regulatory timeframes.
Proactively prioritize your own workload and investigate root causes by gathering information from relevant teams and stakeholders.
Communicate regularly with customers via phone and writing to address issues, notify outcomes, and ensure compliance with legal and organizational policies.
Teleperformance is a global leader in customer experience management and digital integrated business services. The company operates with a large, supportive team culture focused on process excellence, collaboration, and employee wellbeing.
Manage provider disputes from intake to resolution, ensuring compliance with regulatory and internal timelines.
Serve as the primary expert for open negotiation and Independent Dispute Resolution cases under the No Surprises Act and Texas regulations.
Analyze dispute trends to identify errors and partner with claims and customer service teams to improve processes and training.
Evry Health is the major medical division of Globe Life and aims to bring humanity to health insurance through high-technology plans that expand benefits and increase transparency. Globe Life holds an A (Excellent) rating from A.M. Best, has over 3,000 corporate employees, and manages 16.8 million policies.
Respond to customer inquiries via phone, email, and live chat, resolving concerns with empathy and providing accurate information on products, promotions, and orders.
Document all customer interactions thoroughly in the CRM, escalate priority issues, and use support tools to ensure customer satisfaction and meet quality KPIs.
Work a flexible schedule including evenings and weekends, continuously learn new procedures, and identify opportunities to improve the overall customer experience.
Minted is a design marketplace that crowdsources creative content from independent artists worldwide and sells the best designs as art, home decor, and stationery. The company is headquartered in San Francisco, employs over 350 full-time staff, fosters a culture obsessed with great design and art, and leverages technology to empower artists and bring fresh, trend-forward products to a global audience.
Respond to advisor questions in Forum and WhatsApp groups with helpful, timely guidance and manage forum content for clarity.
Act as a liaison between international advisors and HQ by surfacing community sentiment and representing Fora in online and in-person events.
Collaborate internally via Slack, attend meetings, and commit approximately 10 hours per month to community support and management.
Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. Founded in 2021, the company has over 200 full-time employees in New York City and has secured significant venture capital investment, building a culture centered on community, technology, and service.
First point of contact for users regarding onboarding hosts and recommending locations.
Provide friendly and efficient service via phone, email, live chat, and social media.
Identify trends and deliver suggestions for process and product improvements.
Peerspace is the leading online marketplace for venue rentals for meetings, productions, and events. They are a remote-first company with a diverse team valuing inclusion, clear strategy, and a collaborative culture that fosters excitement and contribution.
Provide phone support and perform routine clerical duties according to standard procedures.
Type and transcribe business correspondence, forms, and reports while maintaining direct customer contact.
Manage inbound calls professionally, using active listening to clarify information and address customer concerns.
Mercury is an insurance company that helps people reduce risk and overcome unexpected events. It is recognized as a great midsize employer with a team-focused culture that values diversity, inclusion, professional growth, and making time to have fun.
Own the member support queue end-to-end, handling inbound email inquiries and phone callbacks.
Manage membership and account inquiries, including cancellations and billing questions.
Contribute to building internal knowledge bases and processes to improve support functions.
Fruitful is a financial membership service that uses AI automation and expert guidance to provide personalized financial planning. The company is a growing, remote-first organization that values diversity and building a world-class member experience.
Master the art of clear, warm, and professional written communication via app chat to support patients.
Coordinate directly with pharmacies, labs, and dermatology providers via phone to troubleshoot prescriptions, insurance, and delivery issues.
Bridge communication gaps between patients, providers, and insurance companies while keeping meticulous health records.
Honeydew is building a platform to provide global access to dermatology expertise and science-backed skin treatments, from prescription to retail. It is a tech-forward, digitally native company with an integrated, AI-powered healthcare experience.