Deliver efficient, high-quality support at scale for Runway's prosumer and consumer segments, leveraging AI automation and expert problem-solving to create exceptional experiences. Provide ticket-based creative and technical support for Free, Standard, Pro, and Unlimited plan customers. Resolve customer inquiries with speed and accuracy. Handle escalations from AI layer with expert problem-solving.
This role isn’t just about ticking off tickets and answering emails quickly, this is about delivering outstanding levels of service to Manychat's global customers. The team is fun, kind, and empathetic. Responsibilities include providing users with an outstanding customer experience, analyzing and responding to queries via ticketing system, becoming a power user of our product, identifying cases that need to be escalated, and sharing feature requests.