They provide ready-to-heat meal solutions to organizations across corporate offices, healthcare facilities, schools, and residential communities. They are a fast-growing North American company that values customer experience and collaborative international teamwork.
Manage high-volume customer inquiries through email, live chat, and ticket management platforms, ensuring professional and accurate responses within SLA targets.
Handle order support, account management, and operational issue resolution while coordinating with cross-functional teams.
Proactively identify recurring issues and contribute to process improvements and knowledge management.