- Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
- Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
- Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.
BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.