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Accountabilities:
- Respond promptly and professionally to customer inquiries through ticketing systems and written communication.
- Guide customers through products, subscriptions, and order details with empathy and accuracy.
- Maintain thorough documentation of interactions and identify recurring issues for process improvement.
Requirements:
- Strong written communication skills and previous ticketing-based customer service experience.
- Ability to manage multiple requests while staying organized and detail-oriented.
- Comfortable handling customer concerns calmly and adapting to evolving support processes.
Benefits:
- Fully remote, full-time role with flexible rotating schedules including weekends.
- Competitive market-based compensation in an independent contractor setup.
- Opportunity to work in a collaborative startup environment with international exposure.
Partner Company
The company is a wellness-focused brand that provides products and services to customers. It operates as a remote-first startup with a young, collaborative team culture valuing ownership and continuous improvement.