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Responsibilities:
- Support customers by resolving complex questions and investigating issues.
- Develop a strong understanding of products and customer journeys.
- Translate customer feedback into actionable insights.
Requirements:
- Experience in customer service, support, or operations.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication skills.
Benefits:
- Fully remote work arrangement based in São Paulo.
- Professional development allowance and health insurance.
- Weekly schedule: Wednesday-Sunday, 6 PM - 2 AM Brazil time.
Jobgether
This is an opportunity to join a customer-focused team within a fast-growing digital financial services environment. The role provides a supportive environment focused on professional growth, flexibility, and employee wellbeing.