Provide world-class customer support via email, phone and chat for Portuguese and English speaking customers all over the world.
Be creative, friendly, and solution-oriented with customers and colleagues, constantly reviewing processes and suggesting improvements.
Accountable for your own development, performance and efficiency, understanding company values and promoting them.

Qualifications:

Strong verbal & written English and Portuguese skills; flexible to work 5x2 with scheduling changes based on customer needs.
Methodical, solution-oriented, and able to multitask with autonomy to meet performance metrics and deliver great customer experience.
Experience in customer support, preferably in banking or finance, but we're open to the right person; genuine, hardworking, and love helping others.

Compensation & Benefits:

Compensation up to BRL 6680 monthly for night shifts with a 20% salary increase, plus RSUs, annual self-development budget, and health/dental allowance.
Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day annually, plus a paid 6-week sabbatical after four years.
18-weeks paid parental leave after one year, child care assistance, transportation vouchers, food and meal vouchers, and TotalPass gym access.

Wise

Wise is a global technology company building the best way to move and manage the world's money with min fees and max ease. They are a rapidly growing international team focused on creating an entirely new network for global money transfer.

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