Provide care to users through calls, chats, and email to help them achieve their online goals.
Analyze user behavior and content to improve satisfaction and guide business success.
Collaborate with product teams to influence support and enhance user experience.
Wix makes it possible for anyone to succeed online. Since 2006, we’ve grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 278 million users worldwide.
Answer incoming customer phone calls and guide vehicle sellers through the online listing and auction process.
Accurately document every customer interaction in the CRM and coordinate with the Listing Team for seamless handoffs.
Monitor and respond to customer emails, escalating complex issues to the appropriate team member when needed.
Veta Virtual is a virtual staffing company that hires for high-growth clients in the online vehicle sales industry. They offer a collaborative and supportive remote work culture with a focus on customer success.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Handle inbound support requests in English and Spanish via chat, email, and other channels.
Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
Contribute to the internal Knowledge Base in Spanish and English and share user insights with the team.
Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.
Handle high volumes of live chat and phone calls to resolve customer issues.
Provide accurate information and manage complaints within time limits.
Follow communication procedures and go the extra mile to engage customers.
Binance is the world's largest cryptocurrency exchange by trading volume, serving over 300 million users worldwide. With a flat organizational structure and a global team of talent, the company fosters a fast-paced, innovative, and results-driven culture.
Handle electronic data processing and serve as the first point of contact for customers, processing incoming emails and responding to inquiries efficiently.
Support the team in executing and optimizing all processes within the customer service department.
Provide top-notch customer service to valued players with excellent communication and problem-solving skills.
DECA Games specializes in acquiring games from other developers and reinvigorating them to entertain for decades. With over 230 people in 26+ countries, we maintain a small company feel and a remote-first culture where employees are trusted to manage their time independently.
Guide new clients through onboarding, connecting their POS systems to our SaaS platform for a seamless start.
Configure and launch ad campaigns in our internal interface, ensuring alignment with each client's business goals.
Troubleshoot minor issues and escalate complex bugs to engineering, maintaining high-touch communication throughout.
Truelogic is a leading provider of nearshore staff augmentation services based in New York, delivering top-tier technology solutions to companies of all sizes. Their team of over 600 tech professionals in Latin America drives digital disruption by partnering with U.S. companies on impactful projects.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Support Mandarin-speaking families and students throughout the Empowerly college admissions journey, including onboarding, counselor matching, and ongoing communication.
Respond to and resolve customer inquiries via phone, email, and CRM tools within internal SLAs, working cross-functionally to ensure positive outcomes.
Collaborate with the operations team to improve processes, monitor satisfaction through surveys, and represent the Empowerly brand to current and prospective customers.
Empowerly is an education technology company that personalizes college and career counseling, using a data-driven platform and personalized guidance from former admissions officers. It is a rapidly growing, mission-driven, venture-backed company with a fully remote global workforce focused on building world-class advisory services.