Handle electronic data processing and serve as the first point of contact for customers, processing incoming emails and responding to inquiries efficiently.
Support the team in executing and optimizing all processes within the customer service department.
Provide top-notch customer service to valued players with excellent communication and problem-solving skills.
Act as the primary contact for customer inquiries via email and support tickets, resolving issues with empathy and quality.
Investigate player issues efficiently while maintaining high service standards and improving support workflows.
Collaborate with a global team to ensure consistent communication and knowledge sharing across the support function.
Our partner is a gaming company backed by Embracer Group, a major industry group. They operate a fully remote, international team with a flat hierarchy and collaborative culture, supporting long-term game communities and player engagement.
Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.
Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.
Solving tickets per week across various Remote verticals.
Maintaining productivity standards with high attention to detail and customer advocacy.
Responding promptly to standard tickets via email and live messaging.
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Be there for our customers: You always have an open ear for our customers on the phone and support them at any time.
Take care of written inquiries: In addition to telephone inquiries, you handle written inquiries and look for new solutions.
Optimize and set up internal processes: You learn best what is important to customers and recognise recurring problems, encouraged to come up with process improvement solutions.
Qwello is committed to turning the world from combustion to electric. They design, build, and operate charging infrastructure for the public space. They value diversity and foster a culture of belonging.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Handle high volumes of live chat and support tickets across assigned language queues.
Provide accurate, valid, and comprehensive information on platform features, products, and processes.
Manage complaints, provide proper solutions, and follow up to secure resolution.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange. They are trusted by 300+ million people in 100+ countries, offering a wide range of digital-asset products and services with industry-leading security and a user-centric global organization.
Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
Care for customer satisfaction and ensure that issues are resolved.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Via's platform serves as the technology backbone for modern transit networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform.
Handle inbound support requests in English and Spanish via chat, email, and other channels.
Diagnose and resolve issues related to subscriptions, billing, account access, and app features.
Contribute to the internal Knowledge Base in Spanish and English and share user insights with the team.
Speak is building a human-level, AI-powered language tutor in your pocket, with a conversation-first experience that lets learners speak, get instant feedback, and progress through lessons. It has over $150m raised from investors like OpenAI and Accel, with a distributed team across San Francisco, Seoul, and Tokyo.
Handle high volumes of live chat and phone calls to resolve customer issues.
Provide accurate information and manage complaints within time limits.
Follow communication procedures and go the extra mile to engage customers.
Binance is the world's largest cryptocurrency exchange by trading volume, serving over 300 million users worldwide. With a flat organizational structure and a global team of talent, the company fosters a fast-paced, innovative, and results-driven culture.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Respond to customer inquiries through various communication channels.
Handle inbound and outbound customer calls professionally.
Accurately record, update, and maintain customer information in company systems.
Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.
Act as the primary advocate and concierge for a portfolio of top-tier players.
Conduct outbound calls to check in with players and gather feedback.
Collaborate with internal teams to ensure players' feedback is heard.
The company's job posting emphasizes a high-pace, high-growth environment where challenges enhance skills and boundaries. They value ownership, accountability, and collaboration with diverse perspectives to create outstanding experiences.
Respond promptly to customer inquiries via phone, email, and chat platforms
Assist with booking confirmations, travel changes, and general service questions
Resolve customer concerns with professionalism and efficiency
We are a full-service travel planning company dedicated to delivering personalized, seamless vacation experiences for clients worldwide. Our team is supportive and travel-focused, offering a fully remote and flexible work environment with opportunities for growth.
Provide exceptional customer service and support, acting as the main point of contact.
Address inquiries, resolve issues, and ensure customer satisfaction with empathy.
Collaborate across departments to ensure customers receive the attention they need.
Helpware is a technology-driven company with offices in the United States, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda, and the Philippines, providing Customer and Operational Support for modern companies. Their team of professionals is motivated to provide top-notch value-added services to their partners by leveraging empowered teams, innovative solutions, and technologies.
Be the first point of contact for customer questions through email and phone.
Become a product expert and function as a first-level problem solver.
Escalate issues to the appropriate team while maintaining communication with the affected user.
Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.