Responsibilities:
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
- Coordinate closely with Engineering and Product Management on all product issues & releases.
- Develop positive customer and cultural relations.
Qualifications:
- Bachelor’s degree or applicant with experience working in a customer support role.
- Fluent spoken/written English.
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure.
Benefits:
- Remote First Culture
- Competitive Paid Time Off
Turnitin
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.