Assisting with account and payment-based questions and problems.
Sutherland Bulgaria is a company that provides international customer service professionals to various sectors. They offer a dynamic, multicultural team environment where employees can develop professionally and work for global industry leaders.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Interact with clients via live chat to promptly address their questions, concerns, or issues
Provide accurate information on products, services, and policies
Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail. They foster authentic and enduring human connections across the nation and have been awarded Canada's Top 100 Best Workplaces multiple times.
Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
Provide hands-on support to community administrators and creators, helping them navigate platform features.
Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.
Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Provide email and chat support (no phone calls!) to users
Answer common "how-to" and FAQ-type questions
Assist with account management and payment-related issues
At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join their team supporting Spotify, the world’s leading music streaming platform.
Consulting customers on questions related to our websites.
Resolving customer issues to ensure customer retention.
Promoting websites to customers when possible.
Social Discovery Group (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. Our international team of 1200 professionals and digital nomads works all over the world.
Evaluate AI Chatbot Responses: review AI-generated support replies for accuracy, brand voice consistency, and "helpfulness" scores.
Simulate Customer Interactions: create realistic support tickets and dialogue flows to test how AI handles edge cases, angry customers, or complex inquiries.
Refine Knowledge Bases: audit AI-generated FAQ articles and macros to ensure they are easy for customers to follow and technically correct.
Prolific is building the biggest pool of quality human data in the world. Over 35,000 AI developers, researchers, and organizations use Prolific to gather data from paid study participants with a wide variety of experiences, knowledge, and skills.
Provide exceptional customer service and act as a brand ambassador.
Support all aspects related to the customer's digital sports platforms.
Create best-in-class experiences for all fans by demonstrating patience.
Sutherland is a digital transformation company that has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. They work with some of the world’s most known brands in dozens of industries and is a Great Place to Work.
Serve as the first point of contact for inquiries via phone, email, web, and chat; triage requests to determine priority and resolution path.
Provide direct resolution for common issues and escalate complex issues to L2/L3 Assignment Groups; communicate clearly in high-stress situations.
Log all Cases accurately in a ticketing system with complete categorization, priority, and SLA targets; provision user requests, edit learning curriculums, and monitor cases.
Alphanumeric is hiring a Customer Service Agent to support a major Pharma company. They are focused on making a difference in healthcare and life sciences.
Respond to customer inquiries through various communication channels.
Handle inbound and outbound customer calls professionally.
Accurately record, update, and maintain customer information in company systems.
Panoptyc is revolutionizing loss prevention using visual AI and manual reviewers to help retailers detect theft. They operate in over 15,000 markets across the United States and are a fully remote, rapidly growing team.
Communicate with users both in writing through support tickets and verbally via calls.
Contribute to product improvement by escalating issues to the relevant teams.
Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors. They have reached a scale they’re proud of and maintain a "Day 1" spirit, constantly asking questions, testing hypotheses, and adapting to new contexts.
Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.
Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear and accurate documentation.
Clipboard's mission is to uplift as many communities as possible through its app-based marketplace that connects healthcare professionals with workplaces. Founded in 2016, it's a remote-first team of over 1,000 people and a top Y-Combinator company, profitable since 2022.
Provide outstanding customer support via phone, email, and chat, ensuring positive resolution of inquiries and issues.
Handle customer complaints with empathy and problem-solving skills, resolving problems in a timely manner.
Maintain accurate records of customer interactions in Salesforce and collaborate with the team for process improvement.
Flipdish provides a suite of powerful technology tools and real human support to independent restaurant and takeaway owners, making running a restaurant simpler. The company is an Irish unicorn valued at over $1bn, with a team deeply committed to understanding and supporting the food industry.
Be the voice of Tilt, handling customer and seller inquiries across chat and email for moments that matter like orders, returns, and onboarding.
Own a slice of the support queue, spot patterns to improve processes, and create help content that raises the bar for the team.
Write beautifully under pressure to resolve tricky situations, de-escalate, and build trust, while working non-standard hours including a weekend rota.
Tilt is a platform designed to Make Commerce Alive, focusing on live, community-driven shopping experiences for a new generation of merchants and shoppers. It is a mission-driven, high-growth startup backed by world-class investors, with a product used by millions in the UK and a team described as curious, kind, and wickedly smart.
Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.
Ensure the smooth daily operation of our services by providing telephone, live chat, and email support.
Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
Care for customer satisfaction and ensure that issues are resolved.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Via's platform serves as the technology backbone for modern transit networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
Be the frontline voice of the brand across social media, responding to public comments and direct messages with human, clear, and platform-native communication.
Use a CRM to manage customer cases, providing support for account access, subscriptions, billing, troubleshooting, and basic product guidance.
Follow escalation paths for high-risk issues, contribute to consistent quality across shifts, and utilize AI-assisted tools to ensure accurate and empathetic customer interactions.
BrickBrands provides 24/7 brand protection, positive brand sentiment, and increased customer engagement across multiple languages and cultures. It is a fast-growing, diverse global company that values learning and inclusivity, fostering a welcoming environment for talented individuals.