Customer Support Specialist
Remote regions
GlobalBenefits
4w PTO
Responsibilities:
- Help resolve user inquiries and issues.
- Communicate with users through support tickets and verbally via calls.
- Contribute to product improvement by escalating issues to the relevant teams.
Requirements:
- Upper-Intermediate / Advanced English (B2+), both spoken and written.
- Willingness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM.
- Strong communication skills, including the ability to handle user objections.
Benefits:
- Fully remote work format.
- 18 days of paid vacation per year.
- Medical insurance.
Liven
Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors. They have reached a scale they’re proud of and maintain a "Day 1" spirit, constantly asking questions, testing hypotheses, and adapting to new contexts.