Key Responsibilities:
- Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
- Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
- Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
We're Looking For:
- Relevant experience in Mandarin/Chinese speaking roles with a focus on delivering great customer experiences.
- Strong organisational and problem-solving skills, along with technical troubleshooting proficiency and fluency in Mandarin.
About the Company:
- Flipdish is an Irish unicorn (valued at over $1bn) providing an end-to-end ecosystem of technology and support to independent restaurants.
- The team is composed of food industry natives committed to helping customers compete with big chains and grow on their own terms.
Flipdish
Flipdish provides a suite of powerful technology tools and real human support to independent restaurant and takeaway owners, making running a restaurant simpler. The company is an Irish unicorn valued at over $1bn, with a team deeply committed to understanding and supporting the food industry.