Sutherland Bulgaria

Assist passengers primarily via phone, managing flight bookings, changes, and cancellations. Provide information on flight schedules, pricing, and services, handling customer queries with empathy and professionalism. Use ticketing systems and internal tools effectively to ensure customer satisfaction.

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.

Support Spotify with E-mail support and through a messaging system (non-voice support) - no calls! Previous Experience in Customer Service is a plus; Communication skills and ability to maintain good relationship with customers, assisting them in finding the best solution; Positive attitude and great interpersonal skills, with a “can do” attitude.

Assist passengers primarily via chat and occasionally via phone, manage flight bookings, changes, and cancellations, provide information on flight schedules, pricing, and services and handle customer queries with empathy and professionalism using ticketing systems and internal tools effectively.

Provide email and chat support (no phone calls!) to Spotify users. Answer common "how-to" and FAQ-type questions. Assist with account management and payment-related issues. Guide users through troubleshooting steps with patience and clarity.