Sutherland Bulgaria

Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions. Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience. Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs.

Promptly receive and log HR-related inquiries via phone and email. Efficiently resolve queries using ticketing systems. Assist employees with questions regarding policies, benefits, and other HR-related matters. Ensure high service quality while adhering to established processes. Handle sensitive information with discretion and confidentiality.

Deliver superior customer service for antivirus software, handling inquiries about accounts, subscriptions, and technical issues via phone and remote sessions; assist customers with product purchases, renewals, refunds, and account-related issues ensuring smooth, high-quality service; and guide users through the installation, reinstallation, and troubleshooting of antivirus software to ensure optimal functionality and security.