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What You’ll Do:

  • Provide email and chat support (no phone calls!) to Spotify users
  • Answer common "how-to" and FAQ-type questions
  • Assist with account management and payment-related issues

Qualifications:

  • Excellent written German (C1) and English (C1)
  • Valid EU work permit
  • Prior customer service experience is a plus

What You’ll Get:

  • Permanent contract with long-term job security
  • Fully remote training and work from anywhere in Bulgaria
  • Additional health and life insurance

Sutherland Bulgaria

Sutherland Bulgaria brings great people together to do exceptional things. They are looking for motivated Customer Service Professionals to join their team supporting the world’s leading music streaming platform, with over 422 million monthly active users across 180+ countries.

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