Your Mission:

Be the primary voice for Tilt, handling critical customer and seller interactions through chat and email.
Turn moments like orders, returns, and onboarding into opportunities to build trust and shape company policies.

What You’ll Do:

Resolve common marketplace questions and own a specific queue area like shipping or refunds.
Spot patterns to create process improvements, better saved replies, and clearer help content.
Proactively communicate and close the loop on all conversations to maintain tidy and effective support.

Why Tilt:

Join a mission-driven team backed by world-class investors, working on a product used by millions.
Own meaningful systems from day one with real scope, autonomy, and clear growth paths.
Work alongside curious, kind, and wickedly smart teammates to redefine how people shop online.

Tilt

Tilt is a platform designed to Make Commerce Alive, focusing on live, community-driven shopping experiences for a new generation of merchants and shoppers. It is a mission-driven, high-growth startup backed by world-class investors, with a product used by millions in the UK and a team described as curious, kind, and wickedly smart.

Apply for This Position