Remote Customer service Jobs • Process Improvement

As a Claims Specialist on the Customer Team, you will own the assessment and settlement of claims within their own settlement authority, using strong attention to detail and great organizational and time management skills to succeed. You will review and assess customers’ claims through the XClaim platform for a fast resolution and prompt payment, regularly collaborating with the Support, Content, and Complaints teams to ensure SLAs and NPS are achieved.

As the Customer Care Partner, you will define and lead the customer experience strategy for a new and evolving service within the Vault by overseeing customer support, reporting on key metrics, and ensuring customer satisfaction. You will shape how we support customers by building scalable support processes, managing day-to-day inquiries and escalations, and identifying opportunities to improve the overall experience as the service expands.

You’re passionate about developing strong relationships with clients and building and scaling a high performing distributed team. This role requires leadership experience, strategic client management skills, and expertise in retention and loyalty. Data-driven decision making, onboarding oversight, cross-functional collaboration, and process improvement skills are essential for success.