Hire and manage a team of Oscar colleagues with direct responsibility for performance management, growth, and development.
Monitor operational KPIs, conduct root-cause analysis, and construct action plans to drive team performance.
Serve as a central communicator by leading team huddles and connecting colleagues to Oscar's mission, vision, and values.
Oscar is a health insurance company built around a full stack technology platform and a relentless focus on serving members. They started in 2012 to create a kind of health insurance company that behaves like a doctor in the family, fostering an inclusive culture where people can be their most authentic selves.
Ensure the Enrollment Team delivers high-quality, compassionate interactions with prospective members through call audits and evaluation reviews.
Lead calibration sessions and identify trends, opportunities, and improvements for QA rubrics and processes.
Use data and AI technology to surface insights, optimize quality platforms, and advance strategic quality initiatives.
Thyme Care is a market-leading value-based oncology care enabler that partners with national and regional health plans, providers, and employers to deliver better outcomes and lower costs for people with cancer. They are a tech-native organization with a culture centered on human connection, innovation, and continuous improvement, serving thousands of patients across the country.
Lead digital channel strategy and innovation to enhance customer engagement and operational efficiency.
Manage a team of digital specialists, setting goals and fostering a culture of continuous improvement.
Drive cross-functional digital transformation, identify new tools, and monitor KPIs to meet performance targets.
National Debt Relief helps consumers overcome debt through settlement and financial education. With over 450,000 clients served and $10 billion in debt settled, they are a leading, A+ rated company focused on employee growth and a supportive culture.
Own customer experience end-to-end, acting as the bridge between customers and internal teams.
Triage and resolve support tickets, escalating to engineering with complete reproduction cases.
Build and maintain knowledge bases, runbooks, and customer-facing documentation to improve self-service.
Haast is an enterprise-grade AI platform transforming compliance into a smooth, intelligent process. We help legal, compliance, and marketing teams achieve up to 80% faster reviews with a 4x productivity boost. Our team is expanding fast, and we value bold ideas and diverse perspectives.
Own customer onboarding and implementation for the Network Inventory SaaS product.
Lead biweekly customer calls, manage communications, and oversee an offshore team.
Design scalable workflows and collaborate with Sales, Operations, Engineering, and Product.
Lightyear builds software that revolutionizes telecom management for hundreds of enterprises, automating procurement, inventory, and bill payment. Backed by nearly $65M from top investors, they serve clients like Honeywell and Palo Alto Networks, fostering a culture of innovation.
Own the team's metrics including first response time, median time to close, and SLA adherence, coaching rather than reporting.
Build a 24-hour weekday coverage model from a 12-hour window, including shift design and hiring across US, London, and Seoul.
Stand up a formal QA process for support tickets, turning findings into coaching and process improvements.
Fieldguide builds AI-powered software for audit and assurance practitioners to enhance trust in global commerce and capital markets. The company has raised over $125M from top investors, serves more than 50% of the top-100 CPA firms, and maintains a remote-first, inclusive, and supportive culture.
Managing a portfolio of foundational clients, building strong relationships and driving patient and client impact.
Coordinating implementation projects and owning the process for new client launches.
Delivering reporting, leading renewals, and resolving client issues as they arise.
CancerNavigator is a healthcare startup that provides white-glove, end-to-end cancer support services for patients and their families. The company serves approximately 1 million covered lives across 65 clients and values putting patients first, respect for responsibility, and kindness.
Provide high-quality customer support via email, voice, and chat, troubleshooting intermediate-to-advanced product issues.
Act as a frontline escalation resource, triaging complex issues to Level 2 teams and conducting root cause analysis.
Coach team members, monitor SLAs, and maintain process documentation to ensure consistent operational performance.
The company is a partner organization focused on global phone number operations, enabling customers to manage connectivity resources. The team is remote and collaborative, with a strong emphasis on operational excellence, customer advocacy, and continuous improvement.