Responsibilities include serving as main contact following implementation to ensure a great customer experience and partnering with others to manage customer outcomes for long-term success. The role involves nurturing strategic relationships and advocating for customers. Requires 5+ years in a customer-facing role and a Bachelor’s Degree.

As the Quality Assurance and Customer Experience Intern, you will support the customer service team with food safety investigations, quality assurance tasks, and customer experience initiatives; the role involves optimizing customer service software and analyzing customer feedback to identify areas for improvement. You will participate in continuous improvement workgroups.

In the position of Customer Support Supervisor, you will work with the Regional Manager to ensure high performance, support and coach teams, and support regional strategy and process improvement. You will tackle complex service issues, recommend solutions, drive performance through feedback, and bridge communications across teams.

The Service Quality Improvement Specialist transforms data into actionable insights to enhance the member experience, quality of care, and service excellence. This role helps leaders understand member feedback, assess operational performance, and identify opportunities for scalable improvements, thriving in a fast-paced environment.

The Senior Customer Success Manager will build long-term, strategic partnerships with Axon’s larger customers. They will work with clients to understand workflows, organizational structures, and requirements. As the main point of contact, they will provide best practices and help customers achieve operational goals using Axon’s products. They will also work with cross-functional teams to provide insight into customer needs and challenges.

Responsible for managing the day-to-day operations of the Scan.com customer service/operations team of Schedulers and Operations Leads, ensuring efficient workflows, and aligning operational goals with customer satisfaction objectives. This role is critical for overseeing the performance of schedulers and customer service, managing patient scheduling, and optimizing the workflow.