Customer Experience Manager

The Customer Experience Manager position is a multi-faceted role where you will act as a central hub for ensuring seamless, high-quality experiences for Milk Accounting customers, both through day-to-day operations as well as implementation processes. This role serves as an “air traffic controller” for customer engagement – monitoring open cases, coordinating timely resolution, identifying recurring issues, and translating those insights into actionable improvements in training, documentation, and product/process enablement. In addition to ongoing customer experience oversight, this role will also support/lead software implementations for new and existing customers – coordinating project timelines, managing stakeholder communication, and ensuring successful adoption of the system. The candidate will serve as a subject matter expert (SME) on the Milk Accounting system, integrations, customer workflows and industry-specific processes. The ideal candidate brings a balance of operational rigor, customer empathy, and a continuous improvement mindset.