Source Job

• Deliver Level 1 technical and operational support via phone, email, and ticketing for clinical systems used by a major pharmaceutical company.
• Troubleshoot issues, manage user accounts, and ensure timely case handling to maintain high service standards for global clinical staff.
• Act as a subject matter expert for specific clinical systems, supporting critical vaccine-related operations that impact patient care and global health initiatives.

Alphanumeric is a company that hires professionals to support clients in the healthcare and life sciences sectors. We provide full training and access to learning resources to equip our team for success.

• Work one-on-one with customers to guide account setup, customization, and ensure maximum value from the Badger Maps platform.
• Handle inbound support calls to deliver fast, clear solutions to a wide range of customer questions and technical issues.
• Reduce churn and create loyalty through strategic relationship building, outreach, follow-up, and contributing to Customer Success projects.

Badger Maps provides software solutions, specifically a platform designed for field sales professionals to optimize routes and manage customers. It operates as a SaaS company with a remote-first culture focused on customer success and collaborative project-driven work.

• Provides product and technical support to customers via telephone or email.
• Resolves complex customer questions and issues via escalated tickets.
• Partners with Development to research and perform root cause analysis on potential product bugs/defects.

Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.

• Process orders by managing and working through the assigned case queue.
• Provision new and existing customer accounts across multiple platforms for various products.
• Resolve issues related to purchases or provisioning in coordination with the appropriate internal teams.

Turnitin is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

• Manage and prioritize customer inquiries across support channels, delivering timely resolutions.
• Provide hands-on support to community administrators and creators, helping them navigate platform features.
• Develop expertise in the platform’s ecosystem to troubleshoot technical and product-related issues.

Jobgether is a platform using AI-powered matching to ensure applications are reviewed fairly. The company connects job seekers with roles, focusing on objectivity and speed in the hiring process.

• Resolving issues through phone, chat, and email in a fast-paced environment.
• Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
• Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.

Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
• Become Smartsheet Product Certified and work with customers through email, phone, and chat.
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

• Be the first point of contact for customer questions through email and phone.
• Become a product expert and function as a first-level problem solver.
• Escalate issues to the appropriate team while maintaining communication with the affected user.

Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Investigating customer-reported issues and reproducing bugs.
• Testing newly released product changes and validating bug fixes.
• Writing and improving knowledge base articles and customer help documentation.

They are a fast-moving software company operating and improving SaaS products used by real customers worldwide. They value product quality, operational excellence, customer experience, and speed of execution, and offer an entrepreneurial environment where people are trusted to think independently and solve problems.

• Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
• Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
• Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.

Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.

• Handle technical support via phone, email, chat, and social media for student online classroom access issues.
• Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
• Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.

Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication

Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.

• Be the first point of contact for customers, helping them navigate the platform.
• Troubleshoot technical issues and ensure customers have the best possible listening experience.
• Respond to customer inquiries via inbound messages in both Vietnamese and English.

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.

• Solving tickets per week across various Remote verticals.
• Maintaining productivity standards with high attention to detail and customer advocacy.
• Responding promptly to standard tickets via email and live messaging.

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the Remote team works tirelessly on ambitious problems, asynchronously, around the world.

• Help resolve user inquiries and issues.
• Communicate with users both in writing through support tickets and verbally via calls.
• Contribute to product improvement by escalating issues to the relevant teams.

Liven develops a global ecosystem of products that help people gain self-observability and steer away from negative thoughts, patterns, and behaviors. They have reached a scale they’re proud of and maintain a "Day 1" spirit, constantly asking questions, testing hypotheses, and adapting to new contexts.

• Ensure all customer issues are diagnosed and addressed promptly.
• Interface with customers and vendors to troubleshoot and mitigate data delivery issues.
• Document troubleshooting steps taken and escalate customer issues when appropriate.

Bluesight creates medication intelligence solutions to increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with over 3,000 customers using their proven solutions.

• Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
• Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
• Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.

Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.

• Answer end-user questions by supporting phone calls, chats, and web inquires.
• Take ownership of assigned client accounts by managing and resolving issues from start to finish.
• Deliver fast, accurate, and friendly solutions that create a great client experience.

Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.

• Become a product expert on RentEngine, learning the full scope of features, workflows, and best practices.
• Answer technical questions from customers via live chat and video calls.
• Help build the knowledge base and shape the product direction based on experience and customer feedback.

RentEngine makes renting apartments faster, easier, and cheaper for leasing teams. They launched in 2025 and are growing rapidly with a lean team of 15, shipping new features daily in a high-growth, high-ownership startup environment.