Source Job

• Investigate reported issues end to end within Kalepa’s AI underwriting platform.
• Draft responses to Kalepa’s clients that are clear, accurate, and resolve the issue.
• File Jira tickets with full diagnostic context when issues are confirmed bugs.

Kalepa is building AI that can perform the work of insurance professionals by creating AI systems for insurers. They are backed by leading investors and their team brings experience from companies like Facebook, Palantir, and Google.

• Participate in triage calls involving clients and 3rd-party vendors.
• Perform initial investigation of issues by querying data and reviewing logs.
• Translate client discussions into clear, actionable internal tickets.

Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.

• Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
• Coordinate closely with Engineering and Product Management on all product issues & releases.
• Develop positive customer and cultural relations.

Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.

• Ensure all customer issues are diagnosed and addressed promptly.
• Interface with customers and vendors to troubleshoot and mitigate data delivery issues.
• Document troubleshooting steps taken and escalate customer issues when appropriate.

Bluesight creates medication intelligence solutions to increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with over 3,000 customers using their proven solutions.

• Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
• Validate and clarify the issue reported and answer how-to questions.
• Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.

Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.

• Own inbound issues from first message to verified resolution.
• Read logs, traces, API responses, and model outputs to find the actual cause.
• Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.

Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.

• Troubleshoot complex issues across workflows, configurations, integrations, and Zinier platform functionality.
• Partner cross-functionally with Product, Engineering, Professional Services, and Customer Success teams to resolve customer challenges.
• Drive continuous improvement by identifying recurring issues, root causes, and opportunities to improve support operations and workflows.

Zinier empowers frontline workers to achieve greater things. With a majority of workers worldwide being deskless, they recognize the need for Technology Equity to improve lives and productivity and are headquartered in Silicon Valley with a hybrid workforce.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.

• Own a high-volume queue of 30–40+ customer support tickets per day across email, chat, and phone, ensuring timely and accurate resolution.
• Investigate and diagnose technical issues related to ERP syncs, SSO, AI invoice scanning, and system discrepancies using logs, dashboards, and customer data.
• Triage, document, and escalate potential bugs to technical teams while maintaining proactive customer communication and clear ticket hygiene.

Kojo is a construction technology company that makes it cheaper and easier for commercial construction companies to buy building materials, transforming a traditionally uninnovated part of a $10 trillion global industry. Founded in 2018, it is a fast-growing, inclusive, and remote-first company with team members across the Americas.

• Resolving issues through phone, chat, and email in a fast-paced environment.
• Providing excellent client support by engaging clients and providing clear communications, investigations, and aiding in quick resolution.
• Troubleshooting and performing in-depth investigations to work towards determining the root cause of client/feature issues and deliver solutions.

Absorb Software provides online training solutions to leading organizations around the world. They are a remote-first company with a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity.

• Diagnose hardware and software issues, guiding new members through onboarding, while ensuring every interaction reflects clinical excellence.
• Solve problems quickly and communicate with empathy, supporting a mission that transforms lives.
• Independently investigate, document, and resolve member problems related to Hinge Health hardware and software products.

Hinge Health is using technology to scale and automate healthcare delivery, starting with musculoskeletal (MSK) conditions. They are partnered with 50+ health plans and available to over 20 million people across more than 2,550 employers with offices in San Francisco, Montreal and Bangalore.

• Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
• Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
• Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product

Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Fresh off a $14M Series A, they're entering their next phase of growth and are building out their Client Success team.

• Become a Lovable expert: Understand every part of our product.
• Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
• Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.

Lovable lets anyone and everyone build software with any language. From solopreneurs to Fortune 100 teams, millions of people use Lovable to transform raw ideas into real products - fast. The company is a small, talent-dense team building a generation-defining company.

• Provide timely and professional support through email, chat, phone, and ticketing systems.
• Troubleshoot common product, account, and workflow-related issues for customers and internal users.
• Accurately document customer interactions, troubleshooting steps, and resolutions.

FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.

• Provide technical support to customers through email, screen sharing, and chat, resolving inquiries within SLAs.
• Master Vanta’s product, learning its ins, outs, work-arounds, and don't-do-thats.
• Explain complex solutions simply, document solutions for scale; problem-solve and troubleshoot, tracking trends in Support CRM.

Vanta helps businesses earn and prove trust by providing continuous security monitoring and verification. The company empowers companies to practice better security and prove it with ease. Vanta has a kind and talented team, and welcomes those without prior security experience.

• Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
• Responding to and documenting all incoming cases from customers and internal teams via various support channels.
• Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.

Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.

• Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
• Become Smartsheet Product Certified and work with customers through email, phone, and chat.
• Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.

Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.

• Respond to customer tickets across email, chat, and in-app messaging quickly and with empathy.
• Troubleshoot platform issues by investigating logs, reproducing bugs, and walking users through fixes.
• Build and maintain help center articles, FAQs, and internal documentation.

Breezy is a fast-growing tech company with hundreds of users relying on their platform every day. They seem to have a collaborative and supportive culture, and value problem-solving skills and a human-focused approach.

• As a Product Support Specialist, you will provide customer service for Houzz professionals across the U.S. and Canada.
• You will assist with SaaS questions related to software solutions and subscription questions.
• You will also assist advertising professionals with subscription questions, marketing advice, and managing ad campaigns.

Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. They are a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.

• Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
• Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
• Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.

Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.