Investigating customer-reported issues and reproducing bugs.
Testing newly released product changes and validating bug fixes.
Writing and improving knowledge base articles and customer help documentation.
They are a fast-moving software company operating and improving SaaS products used by real customers worldwide. They value product quality, operational excellence, customer experience, and speed of execution, and offer an entrepreneurial environment where people are trusted to think independently and solve problems.
Perform deep technical investigations and solve complex issues reported by customers.
Take end-to-end ownership of customer cases, including initial troubleshooting and resolution.
Provide troubleshooting support to customers via multiple channels in a 24x7 environment.
Nexla, built with AI, is the leading Integration platform for AI and takes a metadata driven approach to converge diverse integrations. Named in the 2022, 2023, and 2024 Gartner Magic Quadrant™ for Data Integration Tools and top-rated by customers on Gartner Peer Insights, Nexla is a remote-first company headquartered in San Mateo, California.
Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance.
Coordinate closely with Engineering and Product Management on all product issues & releases.
Develop positive customer and cultural relations.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. They have over 16,000 academic institutions, publishers, and corporations using their services in more than 185 countries.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Triaging & vetting escalations from Tier 1 & 2, maintaining consistent case quality.
Translating technical information into customer-friendly explanations, running reads, updates, inserts & deletes on the database.
Creating and following up on JIRAs to a high standard for Engineering Teams to work them, attending Stand-Ups with engineering teams.
Turnitin is a global education company that develops learning integrity solutions. Their remote-first culture empowers employees to work with purpose, supported by a comprehensive package that prioritizes overall well-being, and has over 16,000 academic institutions as customers.
Resolve customer concerns effectively and efficiently
Build sustainable relationships and trust with customer accounts through open and interactive communication
Wing is redefining the future of work for companies worldwide. They aim to be a one-stop shop for companies looking to build world-class teams & place their operations on autopilot.
Investigate, diagnose, and resolve intricate technical issues related to API integrations, databases, servers, and containerized applications.
Serve as the primary technical point of contact for customer inquiries, providing clear, concise, and empathetic communication.
Partner closely with Engineering, Product, and Sales teams to escalate bugs, feature requests, and critical incidents, ensuring timely resolution.
Cresta's platform combines AI and human intelligence to help contact centers discover customer insights and empower every team member. They have assembled a world-class team of AI and ML experts and are backed by top-tier investors, recognized by Forbes and Bain Consulting as one of the top private AI companies.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Participate in triage calls involving clients and 3rd-party vendors.
Perform initial investigation of issues by querying data and reviewing logs.
Translate client discussions into clear, actionable internal tickets.
Sureify modernizes the life insurance and annuity industry. They help carriers acquire, service, and engage their customers through any distribution channel and empower life insurance carriers, agents, employees, and customers to have digital experiences. The company values effort and intelligence.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Providing troubleshooting support and technical expertise to answer customer questions and resolve product issues, maximizing satisfaction.
Responding to and documenting all incoming cases from customers and internal teams via various support channels.
Collaborating cross-functionally with Product, Engineering, and Customer Success to drive client satisfaction and product improvement.
Contentsquare is an all-in-one experience intelligence platform designed for ease of use by anyone involved with digital journeys. They enable organizations to deeply understand their customers' entire online journey and are a global leader with a growing presence across 15 offices.
Troubleshoot customer issues using internal & external documentation, various tools, and other resources.
Become Smartsheet Product Certified and work with customers through email, phone, and chat.
Partner with leaders to meet or exceed performance goals in areas like customer satisfaction, quality assurance, and attendance.
Smartsheet has helped people and teams achieve since its founding over 20 years ago. They empower teams to automate the manual, uncover insights, and scale smarter, creating space to think big, take action, and unlock the kind of work that truly matters.
Answer incoming communication and troubleshoot customer technical problems with our software products and other hardware.
Put customers at ease and help them solve their technical problems quickly.
Use time management skills to prioritize customer calls and quickly address all customer technical problems.
Renewed Vision is dedicated to providing world-class support to its users. They value individuals with good interpersonal skills who enjoy helping others by education or solving their problems.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Own inbound issues from first message to verified resolution.
Read logs, traces, API responses, and model outputs to find the actual cause.
Build the runbooks, internal docs, and customer-facing help content that prevent the next ticket.
Clearly AI automates security and privacy reviews, helping security teams complete threat models, privacy impact assessments, and vendor risk evaluations quickly. They are an early-stage, deeply technical company building alongside real practitioners and backed by Y Combinator and others.
Be the first point of contact for customer questions through email and phone.
Become a product expert and function as a first-level problem solver.
Escalate issues to the appropriate team while maintaining communication with the affected user.
Tremendous is a global platform that enables businesses to send payouts to anyone, anywhere, for free. Trusted by 20,000 organizations, they focus on making work efficient, flexible, and fulfilling within a fully remote, high-documentation, low-meeting culture, allowing more time for personal and professional life.
Resolve technical problems by troubleshooting incidents and collecting detailed problem descriptions.
Communicate investigation progress with clients and ensure records are updated in the CRM system.
Share best practices for the utilization and deployment of Varicent products.
Varicent redefines how organizations achieve revenue success with cutting-edge SaaS solutions. They empower revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is known for its diverse, collaborative, and innovative team.
Be the first point of contact for customers, helping them navigate the platform.
Troubleshoot technical issues and ensure customers have the best possible listening experience.
Respond to customer inquiries via inbound messages in both Vietnamese and English.
ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services.
Assist with understanding Cotiviti solution artifacts, preparing client-facing materials.
Conduct industry research and support the team throughout the sales and handover processes.
Provide pre-sales, RFP and demo support to solution consultants for Cotiviti solutions.
Cotiviti focuses on healthcare technology, particularly pre-sales activities and solution delivery. They recruit, hire, and promote individuals based on their qualifications for a specific job.
Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product
Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Fresh off a $14M Series A, they're entering their next phase of growth and are building out their Client Success team.