Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Handle technical support via phone, email, chat, and social media for student online classroom access issues.
Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.
Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Ensure all customer issues are diagnosed and addressed promptly.
Interface with customers and vendors to troubleshoot and mitigate data delivery issues.
Document troubleshooting steps taken and escalate customer issues when appropriate.
Bluesight creates medication intelligence solutions to increase efficiency, safety and visibility for health systems and pharmaceutical manufacturers. They are a high-growth healthcare information technology company with over 3,000 customers using their proven solutions.
Drive network reliability by leading the team with a hands-on, technically grounded approach.
Deliver a consistently high standard of customer service– responsive, accountable, and solutions-oriented.
Support facility maintenance in coordination with the Facilities Team, following standardized procedures and proactive issue-reporting culture.
Terawatt Infrastructure delivers large scale, turnkey charging solutions for companies rapidly deploying AV and EV fleets. They are building the permanent transportation and logistics infrastructure of tomorrow through a combination of capital, real estate, development, and site operations solutions.
Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Serve as the first point of contact for workflow failures and technical support queries.
Monitor data flow logs, workflow reports, and support boards daily.
Troubleshoot and resolve known technical issues using documented SOPs.
HelloKindred specializes in staffing marketing, creative, and technology roles, offering talent solutions that can be delivered on-site, remotely, or hybrid. Their vision is to make work accessible and people’s lives better by connecting ambitious talent to flexible opportunities with trusted brands.
Supervise and coordinate NOC activities to ensure network infrastructure availability and efficiency.
Monitor network performance, proactively implementing solutions to prevent service disruptions.
Develop and maintain standard operating procedures and best practices for the NOC team.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Provide daily remote technical support to customers to resolve equipment operation needs within production plants.
Manage each technical case from start to finish, from receiving and prioritizing calls to remote resolution and closure.
Identify recurring failures and prepare weekly activity reports by model, location, and client to propose countermeasures.
Videojet helps ensure products sold worldwide are authentic and safe for consumers in the food, beverage, pharmaceutical, and industrial markets. They are a global leader in the marking and coding industry, offering opportunities to develop your career in an innovative, customer-oriented company.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.
Support on-site and remote deployments of Shift5's platform across rail, aviation, and defense environments, handling installation and troubleshooting.
Partner with Engineering and Customer Success teams to ensure successful system implementations and improve deployment processes.
Navigate operational technology environments and customer site constraints, contributing directly to scaling field operations and capabilities.
Shift5 builds the data platform for onboard operational technology (OT), delivering cybersecurity, predictive maintenance, and compliance capabilities for defense and commercial fleets. It is a fast-growing, mission-driven startup with a focus on operational readiness and resilience.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Validate and clarify the issue reported and answer how-to questions.
Replicate, troubleshoot, and describe simple bugs and keep thorough records in the ticketing system.
Instructure is dedicated to amplifying people's potential by creating intuitive products for learning and personal development. They simplify relationships and inspire further education and career growth by empowering smart, creative, and passionate individuals.
Checking power sources and connections, and resetting or replacing display devices in local grocery stores.
Working closely with the Grocery TV Operations team over the phone to troubleshoot and find quick solutions for network issues.
Collecting equipment to be shipped back to Grocery TV HQ, utilizing a reliable, insured vehicle for travel within a designated region.
Grocery TV is a leading in-store retail media platform that modernizes stores and drives incremental revenue for over 120 retail partners. It is a dynamic company that manages a national network reaching 1 in 4 Americans, focusing on connecting brands with shoppers at the point of purchase.
Provide real-time operational support for live/on-air programming across NBCU brands and shows, prioritizing based on impact.
Own incident response during your shift, triaging and driving issues forward to restoration without waiting for others.
Perform hands-on L1–L3 support for virtualized production systems, using logs and monitoring to identify root cause candidates.
NBCUniversal is a world-leading media and entertainment company that creates world-class content distributed across film, television, and streaming. They own leading entertainment and news brands, operate film and television studios, and manage theme parks and experiences worldwide.