Source Job

• Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
• Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
• Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.

GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.

• Serve as the first point of contact for IT support requests across phone, ticket, and chat channels.
• Triage incoming issues, gather diagnostic information, and resolve within Tier 1 scope where possible.
• Troubleshoot basic hardware, software, connectivity, and application issues across Windows, macOS, and Microsoft 365.

BetterWorld Technology provides outstanding products and customized solutions with unsurpassed service. They are dedicated to remaining calm under pressure and encouraging respectful dialogue.

• Provide remote IT support across locations and time zones.
• Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
• Create and maintain internal IT documentation, guides, and KB articles.

INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.

• Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
• Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
• Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.

Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.

• Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
• Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
• Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.

Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.

• Answer end-user questions by supporting phone calls, chats, and web inquires.
• Take ownership of assigned client accounts by managing and resolving issues from start to finish.
• Deliver fast, accurate, and friendly solutions that create a great client experience.

Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.

• Providing remote IT support and ensuring clients receive top-notch technical assistance.
• Handling a range of tasks, from system updates to hands-on troubleshooting.
• Playing a critical role in maintaining our high standards of IT service.

Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.

• Supports Synapse products by troubleshooting issues and providing timely responses.
• Works on 3rd party hardware, software, and network related issues.
• Documents cases throughout the troubleshooting process.

FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.

• Provide remote laptop and user support to our global team to troubleshoot system and network problems.
• Use Salesforce to log, update, and resolve support tickets in a timely manner.
• Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.

Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.

• Ensure compliance with company policies and regulatory requirements.
• Maintain accurate and detailed records of all account documentation.
• Coordinate with the VCC Support teams for remote technical support, downtime reporting.

Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.

• Receive, analyze, and process requests through the service desk.
• Ensure SLA compliance for first response time and resolution time according to ticket priority.
• Creating and deactivating users in corporate systems.

BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.

• Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
• Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
• Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.

DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.

• Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
• Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
• Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.

Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.

• Respond to and resolve support tickets covering workstation incidents and service requests, for users across multiple global locations.

Locaria is a multilingual marketing and linguistic services agency that operates across more than 90 global markets. They blend insights, data, talent and technology to take global content further for ambitious brands.

• Respond to customer inquiries quickly and efficiently.
• Deliver remote installation, configuration, and support for new & existing customers.
• Provide remote troubleshooting and technical support to customers.

Riva is an Edmonton-based software development company with a global footprint. They create seamless data flow between applications and CRM, synchronizing data and eliminating the need for task switching. They offer a work culture that fosters diversity, equity, inclusion, and fun.

• Handle technical support via phone, email, chat, and social media for student online classroom access issues.
• Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
• Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.

Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.

• Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
• Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
• Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.

Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.

• Submit fully documented customer issues into a ticket management system
• Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
• Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle

They are a dynamic IT provider in North America. Long View is proud of their culture that allows people to live life to its fullest, creating an environment of collaboration, support, innovation, enthusiasm, inclusion and belonging.

• Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
• Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
• Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.

Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.

• Provide remote IT support to over 4000 users across the business.
• Partner with People Team to process changes, onboarding and offboarding requests.
• Install, configure, and troubleshoot software packages - including operating systems and 3rd party applications.

National Debt Relief, founded in 2009, aims to help consumers deal with debt and is a trusted debt relief provider. They have assisted over 450,000 people, settling over $10 billion in debt, rated A+ by the Better Business Bureau.