Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
Diagnose, reproduce, and resolve issues related to agent connectivity, device enrollment, patch deployment, software installation.
Collaborate cross-functionally with Engineering, Customer Success, Professional Services, and Product teams to resolve customer issues.
Automox is a cloud-native IT operations platform for modern organizations, helping to keep every endpoint automatically configured, patched, and secured – anywhere in the world. They are trusted by more than 2,500 leading companies and MSPs worldwide.
Maintain Server Operating Systems running on physical and VM platforms.
Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
Cayuse fosters technical solutions that meet customer needs, promotes teamwork, and prioritizes quality in deliverables. They value innovation, excellence, collaboration, adaptability, and integrity. They are an equal opportunity employer.
Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Serve as the first line of support for user technical issues across hardware, software, and collaboration tools.
Troubleshoot and resolve problems involving Microsoft 365 Business applications, including Outlook, Teams, SharePoint, and OneDrive.
Assist with basic configuration, user provisioning, and license management in Microsoft Entra, Defender, and SharePoint environments.
Praxis Precision Medicines is a clinical-stage biopharmaceutical company translating genetic insights into the development of therapies for central nervous system disorders characterized by neuronal imbalance. Our core Values of Trust, Ownership, Curiosity and Results are foundational to every aspect of our business and are exemplified by each and every one of our team members.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Provide Tier 1–2 support for employees across macOS devices and SaaS applications, troubleshooting access and device issues.
Manage user lifecycle, identity, and access management using tools like JumpCloud and Google Workspace.
Own hardware procurement, SaaS application administration, and document processes to ensure operational excellence and security.
Eleos Health is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization to support clinicians. It is a startup with a team of amazing people sharing a vision to positively impact mental health and well-being.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Provide in-person support and troubleshoot Windows and macOS devices, Microsoft 365 applications, and peripherals.
Deliver a professional face-to-face support experience, setting expectations and providing timely updates.
Prepare, build, and deploy laptops, coordinate user setup, and manage the lifecycle of devices.
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.
Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.
Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.
Provide technical support for hardware, software, systems access, and collaboration tools.
Troubleshoot and resolve escalated IT issues related to laptops, operating systems and SaaS platforms.
Manage onboarding and offboarding processes, including device provisioning, account setup, and permissions.
INNERGY is transforming the woodworking industry with cloud based ERP software designed exclusively for custom manufacturers, helping businesses operate smarter and more efficiently. As of 2016, they are a globally distributed team of 200+ professionals valuing collaboration, creativity, and ownership.
Troubleshoot infrastructure and application issues.
Tieto Tech Consulting solves clients’ toughest technology challenges and delivers reliable outcomes. Tieto Tech Consulting merges data, cloud, AI and design with deep industry expertise to create impactful digital solutions.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Ensure clinicians, operators, and product teammates have the tools, devices, and access they need.
Manage help desk queue, lead the IT side of new-hire onboarding, configure and maintain laptops, administer SaaS platforms.
Support infrastructure and compliance initiatives, uphold HIPAA-aligned operational practices, maintain documentation and asset records.
Early Medical is a virtual (telemedicine) practice specializing in longevity and healthspan optimization, part of a broader ecosystem of ventures driven by Peter Attia. We are a fully remote company, spanning the U.S., united by a commitment to pushing the boundaries of what’s possible in health and longevity. We are obsessed with excellence.
Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite, ensuring environments meet service level agreements.
Proactive monitoring, maintenance, and improvement of SaaS/Windows system environments, including implementing security measures and providing responsive technical assistance.
Develop and maintain policies, procedures, and training plans for system administration, while working with developers, business users, internal IT, and third-party vendors.
Navitus is an alternative pharmacy benefit manager (PBM) committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and shares a passion for excellent service to customers and team members.
Provide technical support for internal employees across a global remote-first company.
Troubleshoot and resolve hardware, software, access, VPN, Citrix, and system-related issues.
Manage user accounts, permissions, and access provisioning in Google Workspace and Active Directory.
Social Discovery Group (SDG) unites millions of users on dozens of social discovery products, solving loneliness and disconnection. With 1000+ professionals globally, SDG has a presence in 150+ countries and has been recognized as a "Great Place to Work".