On-site Deskside Support (L2):
- Provide in-person support for incidents and service requests.
- Troubleshoot Windows and macOS devices, Microsoft 365 applications, user profiles, and local connectivity issues.
- Resolve issues where possible and escalate appropriately with clear diagnostics.
Device Provisioning & Lifecycle:
- Prepare, build, and deploy laptops in line with defined standards and processes.
- Coordinate user setup, perform device swaps and repairs, and manage leaver collections.
- Ensure secure wiping and return of equipment in accordance with policy.
Meeting Rooms & Audio-Visual Support:
- Provide support for meeting-room technology, including Teams Meeting Rooms, displays, and presentation systems.
- Conduct morning and pre-meeting checks and troubleshoot live issues.
- Coordinate repairs and improvements with vendors and Facilities.
Fastmarkets
Fastmarkets is a price-reporting agency and information provider for global commodities. They have more than 700 employees spread across global locations and are built on trust and deep market knowledge.