Support Engineer

Key Responsibilities:

• Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
• Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
• Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.

Qualifications and Skills:

• 2+ years in a technical helpdesk or enterprise support role with proficiency in both macOS and Windows troubleshooting.
• Hands-on experience with SaaS platforms like Zoom, Slack, and Okta, along with exceptional communication skills.
• Associate degree in IT or equivalent practical experience; certifications like JAMF or CompTIA A+ are a plus.

Work Environment and Culture:

• This is a fully remote position within the US, though local candidates to Sandy, UT are preferred for hybrid asset management.
• The role emphasizes autonomy to identify pain points and implement solutions, within a fast-paced environment.
• All team members are expected to embody Hirevue's core H.E.A.R.T. values, including 'Hero for our Customers' and 'Always do the Right Thing'.