Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.
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Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Provides product and technical support to customers via telephone or email.
Resolves complex customer questions and issues via escalated tickets.
Partners with Development to research and perform root cause analysis on potential product bugs/defects.
Follett Software partners with educators to advance a bold vision for education, boosting district performance and student success. The company empowers educators with technology that streamlines processes and manages information and resources to improve their schools and increase student success.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Answer end-user questions by supporting phone calls, chats, and web inquires.
Take ownership of assigned client accounts by managing and resolving issues from start to finish.
Deliver fast, accurate, and friendly solutions that create a great client experience.
Encoura empowers students and institutions to create meaningful connections so everyone can make the most informed decisions to achieve their goals. Encoura's expertise spans enrollment, research, marketing, student success, and advancement and provides an unmatched combination of higher education experience and innovative solutions for colleges and universities.
Serve as the primary point of contact for internal IT support, managing hardware, software, and account access issues across Mac and Windows environments.
Troubleshoot and optimize core tools like Google Workspace, Microsoft 365, Slack, and Okta while leading the employee onboarding and offboarding process.
Manage the ITSM queue with a focus on timely resolution, document solutions, and support conference room A/V technology to ensure productive hybrid meetings.
Hirevue is a hiring platform that transforms how organizations discover, engage, and hire talent using video interviewing, assessments, and conversational AI. With over 70 million video interviews conducted and a culture centered on core values like 'Hero for our Customers' and 'Enjoy the Journey', it serves over 1200 global customers.
Manage requests and incidents received via phone, email, and ITSM tools.
Log, categorize, diagnose, and resolve support tickets.
Inetum is a European leader in digital services. Its 28,000 consultants and specialists strive to make a digital impact for businesses, public sector entities and society. The company is present in 19 countries and generated sales of 2.5 billion euros in 2023.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Answer inbound patient calls promptly and professionally, scheduling and confirming appointments.
Accurately collect patient demographic and insurance information, verifying eligibility using EMR systems.
Collaborate with teams to support patient care, process pre-authorizations, and maintain patient records adhering to HIPAA standards.
Apex Skin provides high-quality dermatology and dermatologic surgery care to patients across Northeast Ohio, emphasizing patient experiences and same-day appointments. Their team is dedicated to creating a supportive, patient-focused environment where excellence, empathy, and teamwork thrive in their rapidly growing physician-led practice.
Support the design and management of network infrastructure, including LAN, WLAN, SD-WAN, and SDA, across hundreds of sites globally.
Perform network monitoring, configuration, and provisioning for switches, routers, and wireless equipment, utilizing tools like Cisco Prime and Ekahau.
Develop solutions to complex problems, manage vulnerability patching, produce documentation, and escalate issues to vendors as required.
Empower AI provides AI and IT solutions to elevate the workforce and drive digital transformation for U.S. federal government agencies. Headquartered in Reston, Va., the firm has decades of experience in Health, Defense, and Civilian missions, with a recognition as a 2024 Military Friendly Employer committed to hiring active-duty and veteran employees.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Provide timely and professional support through email, chat, phone, and ticketing systems.
Troubleshoot common product, account, and workflow-related issues for customers and internal users.
Accurately document customer interactions, troubleshooting steps, and resolutions.
FORM powers mobile workers with technology that improves execution from the frontline. They connect teams in the field with leaders to improve tasks, data collection and communication to deliver success. They pride themselves on offering exceptional support, strategic partnership, and personalized account management.
Maintain and manage Active Directory Group Policies for Windows 11 desktops, applications, and security hardening guides.
Provide Tier 3 support for hardware, software, and configuration issues, escalating to vendors and managing MBAM encryption.
Conduct testing, evaluation, and documentation for GSA baseline images, hardware certification, and BIOS guides.
Empower AI provides AI-driven tools to enable digital transformation and enhance productivity for U.S. federal government agencies. Headquartered in Reston, Virginia, the company has over three decades of experience and is recognized as a military-friendly employer with a focus on Health, Defense, and Civilian missions.
Provide administrative support to management and team members.
Manage emails, calendars, appointments, and scheduling.
Maintain digital records, reports, and company documentation.
Unlimited Biking seeks to provide memorable and enjoyable biking experiences. We are a fast-paced company that values detail-oriented and organized individuals.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively and aim to resolve issues on the first call.
TP is a global, digital business services company that delivers advanced, digitally powered business services. With more than 500,000 inspired employees, their global scale and local presence allows them to be a force of good in supporting communities, clients, and the environment.
Handle technical support via phone, email, chat, and social media for student online classroom access issues.
Troubleshoot basic and advanced technical problems, including browser issues and classroom setup, while meeting call center metrics.
Document resolutions, escalate issues as needed, and work independently in a virtual, high-volume call environment with structured schedules.
Grand Canyon Education is an educational service company that provides operational and technological support to the post-secondary education sector. It has a collaborative, supportive culture focused on innovation and community impact, working closely with Grand Canyon University.
Build caring connections with every member by always leading with empathy, patience, and respect, ensuring members feel heard, supported, and valued.
Own each member interaction end-to-end, taking accountability to resolve inquiries during the initial contact and ensuring clear follow-through when additional steps are required.
Accurately respond to member inquiries regarding benefits, eligibility, services, policies, and procedures in a clear, confident, and member-friendly manner.
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and the chronically ill. It is a fast-growing company with a team passionate about transforming lives through high-quality, low-cost care.
Engaging with customers, documenting and providing advice on customer needs using our established workflow.
Coordinate and dispatch work orders to stores as needed.
Advising on services that align with customer needs and preferences.
Smartway Energy Ltd is seeking customer service representatives who prioritize guest satisfaction above all else and are committed to delivering exceptional service. They foster a supportive team environment that encourages collaboration and open communication.