Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary.
Manage the integrity and security of clients’ data, servers, devices, and software, including systems like Active Directory, Office 365, and remote access solutions.
Provide exceptional client support, escalate issues appropriately, and maintain accurate documentation and timekeeping.
Resultant is an outcomes-focused consulting firm that helps clients use technology as a strategic asset and leverage data for better decision-making. With over 350 employees operating remotely and from offices across the United States, the company fosters a collaborative, client-partnered culture where teams solve complex challenges together.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Primary administration and integration within our SaaS Enterprise Content Management (Document/Workflow) Suite, ensuring environments meet service level agreements.
Proactive monitoring, maintenance, and improvement of SaaS/Windows system environments, including implementing security measures and providing responsive technical assistance.
Develop and maintain policies, procedures, and training plans for system administration, while working with developers, business users, internal IT, and third-party vendors.
Navitus is an alternative pharmacy benefit manager (PBM) committed to removing cost from the drug supply chain to make medications more affordable. The company celebrates diversity, fosters creativity, encourages growth, and shares a passion for excellent service to customers and team members.
Maintain Server Operating Systems running on physical and VM platforms.
Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
Cayuse fosters technical solutions that meet customer needs, promotes teamwork, and prioritizes quality in deliverables. They value innovation, excellence, collaboration, adaptability, and integrity. They are an equal opportunity employer.
Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.
Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.
Implement secure, compliant client environments using industry standards and best practices.
Support onboarding projects from discovery through cutover and handoff to Support.
Contribute to Technical Project Plans in partnership with Senior Project Engineers and Project Managers.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, they have grown through their focus on service and value ownership, execution, growth, intelligence, and camaraderie.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Research, draft, and analyze policies to align with stakeholder needs and organizational goals.
Conduct gap analyses against frameworks and regulations to recommend policy enhancements.
Collaborate with security engineers and compliance officers to ensure policies are technically sound.
Tier One Technologies is a contractor seeking personnel for US Government client projects. The company operates in the information technology sector and engages in contract-to-hire staffing.
Support the design and management of network infrastructure, including LAN, WLAN, SD-WAN, and SDA, across hundreds of sites globally.
Perform network monitoring, configuration, and provisioning for switches, routers, and wireless equipment, utilizing tools like Cisco Prime and Ekahau.
Develop solutions to complex problems, manage vulnerability patching, produce documentation, and escalate issues to vendors as required.
Empower AI provides AI and IT solutions to elevate the workforce and drive digital transformation for U.S. federal government agencies. Headquartered in Reston, Va., the firm has decades of experience in Health, Defense, and Civilian missions, with a recognition as a 2024 Military Friendly Employer committed to hiring active-duty and veteran employees.
Support system lifecycle management activities, including requirements gathering and system planning.
Collaborate with internal teams and external stakeholders to assess system needs.
Provide technical support for system operations, including troubleshooting and performance monitoring.
Kreative Technologies provides technology solutions. They are committed to providing a workplace free from harassment and discrimination and celebrate the unique differences of their employees.
Responsible for the implementation and management of virtualization products and systems, including server hardware, networking, and operating systems.
Functions as Level/Tier III support for analyzing, troubleshooting, and implementing solutions within the virtualization environment, including migration to cloud architecture.
Develops technical best practices, performs knowledge transfers, and ensures the technical integrity of system baselines through operations and maintenance.
Empower AI provides artificial intelligence solutions and IT services to federal government agencies to enhance workforce potential and drive digital transformation. The company is headquartered in Reston, Virginia, has over three decades of experience, and is recognized as a 2024 Military Friendly Employer, demonstrating a commitment to hiring and supporting military personnel.
Design, implement, and harden security controls across cloud, on-premises, and hybrid environments supporting a fast-moving technical organization.
Lead vulnerability management, conduct security architecture reviews, configure security tooling, respond to incidents, and produce artifacts for Authorization to Operate.
Translate NIST 800-53, DISA STIGs, and CNSSI guidance into practical engineering decisions and work directly with ISSO/ISSM to maintain a defensible security posture.
LMI is a digital solutions provider that accelerates government impact with innovation and speed by investing in technology ahead of need and bringing commercial-grade platforms and mission-ready AI to federal agencies. It is a federally focused organization headquartered in Virginia, serving defense, space, healthcare, and energy sectors with a collaborative and agile culture.
Lead the administration and evolution of Microsoft Active Directory in a complex enterprise environment.
Design, operate, and maintain Public Key Infrastructure (PKI), including certificate lifecycle management.
Administer and develop Microsoft 365 / Entra ID identity services, roles, and access models.
Kyivstar.Tech is a Ukrainian hybrid IT company and a resident of Diia.City. As a subsidiary of Kyivstar, one of Ukraine's largest telecom operators, they strive to change lives by creating technological solutions and products that unleash the potential of businesses and meet users' needs. They have over 600 employees.