Support the design and management of network infrastructure, including LAN, WLAN, SD-WAN, and SDA, across hundreds of sites globally.
Perform network monitoring, configuration, and provisioning for switches, routers, and wireless equipment, utilizing tools like Cisco Prime and Ekahau.
Develop solutions to complex problems, manage vulnerability patching, produce documentation, and escalate issues to vendors as required.
Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Oversee all Wi-Fi aspects of the Task Order and serve as the main point of contact for all technical issues.
Design, configure, and troubleshoot enterprise wireless local area networks (WLAN).
Produce technical design documentation, standards, and implementation guidance.
TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well-planned information management environment. They embody the principle of utilizing the best of information technology to meet the business needs of Federal Government customers.
Manage the performance and operations of the assigned Virtual Service Desk shift to ensure timely resolution of technical issues.
Track Service Level Agreements and Key Performance Indicators, assisting in report creation for upper management on incident and request performance.
Lead and direct a team of support professionals, collaborating with other portfolio leads and government counterparts to support GSA IT end user services.
Empower AI provides artificial intelligence solutions and professional services to U.S. federal government agencies, focusing on Health, Defense, and Civilian missions. The company is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer with a commitment to a merit-based culture.
Supervise and coordinate NOC activities to ensure network infrastructure availability and efficiency.
Monitor network performance, proactively implementing solutions to prevent service disruptions.
Develop and maintain standard operating procedures and best practices for the NOC team.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Improve cybersecurity posture through secure network design, firewall policy management, segmentation, and access controls.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers who believe that the next generation of space operations will be powered by better data and smarter software.
Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.
AireSpring provides Cloud Communications, Managed Connectivity and Managed Security. They are family owned, have 22,000 enterprise locations worldwide and have earned more than 100 industry awards.
Responsible for the implementation and management of virtualization products and systems, including server hardware, networking, and operating systems.
Functions as Level/Tier III support for analyzing, troubleshooting, and implementing solutions within the virtualization environment, including migration to cloud architecture.
Develops technical best practices, performs knowledge transfers, and ensures the technical integrity of system baselines through operations and maintenance.
Empower AI provides artificial intelligence solutions and IT services to federal government agencies to enhance workforce potential and drive digital transformation. The company is headquartered in Reston, Virginia, has over three decades of experience, and is recognized as a 2024 Military Friendly Employer, demonstrating a commitment to hiring and supporting military personnel.
Provides expert remote technical assistance via phone, email, and instant message for password resets, email, desktop applications, smartphones, and network connectivity.
Performs analysis, installation, and configuration of computer hardware and software, and maintains audit trails and statistical records of reported problems.
Interacts daily with customers to ensure productivity, provides peer feedback, and escalates issues to vendors and third-party entities as directed.
Empower AI provides AI solutions to federal government agencies to transform their workforce and improve productivity. It is headquartered in Reston, Virginia, with decades of experience in Health, Defense, and Civilian missions, and has been recognized as a 2024 Military Friendly Employer.
Provides technical assistance to computer users, answering questions or resolving problems via phone, email, or instant message.
Performs clerical and administrative duties for remote assistance, including replying to trouble tickets and maintaining audit trails.
Offers expert support for password resets, email, directories, desktop applications, smartphones, and network connectivity.
DIGIT is a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies. They drive digital transformation using forward-leaning technologies and best practices, emphasizing a flexible service delivery model and adoption of emerging technologies like AI and machine learning.
Assist in deploying enterprise network infrastructure solutions.
Configure and support routing, switching, wireless, firewall, and VPN technologies.
Troubleshoot network connectivity, routing, switching, wireless, and security-related issues.
Myriad360 delivers enterprise networking solutions. They foster inclusion and enable employees to work to the best of their ability, with an accessible and engaged executive team.
Maintain and manage Active Directory Group Policies for Windows 11 desktops, applications, and security hardening guides.
Provide Tier 3 support for hardware, software, and configuration issues, escalating to vendors and managing MBAM encryption.
Conduct testing, evaluation, and documentation for GSA baseline images, hardware certification, and BIOS guides.
Empower AI provides AI-driven tools to enable digital transformation and enhance productivity for U.S. federal government agencies. Headquartered in Reston, Virginia, the company has over three decades of experience and is recognized as a military-friendly employer with a focus on Health, Defense, and Civilian missions.
Design, implement, and secure Slingshot’s global networking infrastructure.
Lead Zero Trust Network Access (ZTNA) strategy and implementation using Zscaler, including ZIA and ZPA.
Monitor, detect, and respond to network-based threats and incidents in coordination with security teams.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers, believing that the next generation of space operations will be powered by better data and smarter software.
Answer support tickets from end users and troubleshoot issues.
Configure cameras for optimal performance and adjust user access.
Monitor network infrastructure and assist field installation teams.
Allied Universal Event Services is a leader in crowd management and event staffing, providing services at sports stadiums, concerts, festivals, and convention centers. They offer flexible part-time work and opportunities in event staff, security, and operations, fostering a welcoming, collaborative, and innovative team environment.
Maintain and troubleshoot Boundary Control and Access Point (BCAP) infrastructure components.
Administer, configure, and maintain F5 BIG-IP Local Traffic Manager (LTM) and Access Policy Manager (APM).
Implement and validate security controls and continuous monitoring requirements.
Tyto Athene is a trusted leader in IT services and solutions, delivering mission-focused digital transformation. With over 50 years of experience, they support Defense, Intelligence, Space, National Security, Civilian, Health, and Public Safety clients across the United States and worldwide.
Troubleshoot and resolve network/systems problems.
Design, develop, and troubleshoot systems.
Maintain current technical skills in network expertise.
EPlus believes technology is a people business and are driven to deliver solutions. The team values collaboration, innovation, and extraordinary results.