TekSynap

Support the design, creation, and maintenance of databases in a client/server environment. Monitor database performance and support system tuning efforts. Assist with implementing database security measures, backups, and recovery solutions. Perform database programming and scripting using SQL-based languages. Ensure compliance with DoD database management policies and standards.

Serve as the Admin and Subject Matter Expert (SME) for Five9 and ServiceNow, managing configurations, troubleshooting issues, and coordinating updates. Act as the lead liaison between Tier I staff and management, providing guidance and oversight. Maintain and update SOPs, knowledge base articles, and documentation for Help Desk workflows. Manage team schedules, track project documentation, and collaborate with technical teams for escalated issues.

Work within a collaborative team to provide engineering, testing and implementation support across multiple wired and wireless networking topologies and technologies both in support of current and new Core Engineering projects and customers. Customer care and satisfaction is a must in this position.

Lead and direct technical and documentation project team. Execute and monitor project activities. Manage changes to scope, cost and schedule of project work. Coordinate priorities and resources between multiple projects. Prepare and update project plans and status reports. Provide updates and conduct operational meetings as in routine with customer and team leads. Facilitate sessions to effectively resolve issues.