Supports Synapse products by troubleshooting issues and providing timely responses.
Works on 3rd party hardware, software, and network related issues.
Documents cases throughout the troubleshooting process.
FUJIFILM Healthcare Americas Corporation innovates for a healthier world with cutting-edge healthcare solutions. They have over 70,000 employees across healthcare, electronics, business innovation, and imaging, guided by their Group Purpose of giving the world more smiles.
Providing remote IT support and ensuring clients receive top-notch technical assistance.
Handling a range of tasks, from system updates to hands-on troubleshooting.
Playing a critical role in maintaining our high standards of IT service.
Intelligent Technical Solutions is a dynamic and growing company. They value a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset.
Improve cybersecurity posture through secure network design, firewall policy management, segmentation, and access controls.
Slingshot Aerospace is dedicated to making space safer and more secure. They are a team of builders, thinkers, and problem-solvers who believe that the next generation of space operations will be powered by better data and smarter software.
Assist in deploying enterprise network infrastructure solutions.
Configure and support routing, switching, wireless, firewall, and VPN technologies.
Troubleshoot network connectivity, routing, switching, wireless, and security-related issues.
Myriad360 delivers enterprise networking solutions. They foster inclusion and enable employees to work to the best of their ability, with an accessible and engaged executive team.
Maintain Server Operating Systems running on physical and VM platforms.
Install, Upgrade, and Maintain Monitoring Application Software running on a variety of Operating Systems.
Deliver customer communication to the appropriate level of understanding to ensure a successful outcome.
Cayuse fosters technical solutions that meet customer needs, promotes teamwork, and prioritizes quality in deliverables. They value innovation, excellence, collaboration, adaptability, and integrity. They are an equal opportunity employer.
Supervise and coordinate NOC activities to ensure network infrastructure availability and efficiency.
Monitor network performance, proactively implementing solutions to prevent service disruptions.
Develop and maintain standard operating procedures and best practices for the NOC team.
Honest Networks delivers high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. They are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
Provide remote laptop and user support to our global team to troubleshoot system and network problems.
Use Salesforce to log, update, and resolve support tickets in a timely manner.
Collaborate with internal teams and 3rd party vendors to troubleshoot/resolve incidents.
Plative Inc. is committed to creating a diverse environment and is an equal opportunity employer. They value building trusted relationships and fostering openness and empathy in every interaction.
Ensure compliance with company policies and regulatory requirements.
Maintain accurate and detailed records of all account documentation.
Coordinate with the VCC Support teams for remote technical support, downtime reporting.
Verra Mobility is a company that focuses on high performance and breakthrough outcomes. The company values integrity, courage, collaboration, and growth, fostering an engaging work environment.
Support the design and management of network infrastructure, including LAN, WLAN, SD-WAN, and SDA, across hundreds of sites globally.
Perform network monitoring, configuration, and provisioning for switches, routers, and wireless equipment, utilizing tools like Cisco Prime and Ekahau.
Develop solutions to complex problems, manage vulnerability patching, produce documentation, and escalate issues to vendors as required.
Empower AI provides AI and IT solutions to elevate the workforce and drive digital transformation for U.S. federal government agencies. Headquartered in Reston, Va., the firm has decades of experience in Health, Defense, and Civilian missions, with a recognition as a 2024 Military Friendly Employer committed to hiring active-duty and veteran employees.
Provide remote IT support across locations and time zones.
Own the full ticket lifecycle - log, categorize, prioritize, troubleshoot, resolve, escalate, follow up, and close with clear notes.
Create and maintain internal IT documentation, guides, and KB articles.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. They aim to give every candidate a fair and detailed assessment.
Provide consistently high-quality technical service to customers.
Deliver actionable product suggestions to our engineering team.
Strengthen the team through clear documentation, peer training, and engineering expertise.
Meter is redefining the future of enterprise networking. They design and build their own enterprise hardware, intuitive software, and streamlined operations. They are building and deploying these networks at scale for ambitious companies.
Provides first-line technical support to end users via phone, email, and instant message for issues including password resets, email, standard Windows applications, and network connectivity.
Performs ticket processing and resolution management, ensuring detailed documentation of problems and actions taken to resolve user issues.
Assists with application support, software installation, configuration, and interacts daily with customers to ensure productivity and provide feedback.
Empower AI provides AI solutions and platforms specifically for federal government agencies to enhance workforce productivity and drive meaningful transformation. The company has three decades of experience in Health, Defense, and Civilian missions, is headquartered in Reston, Virginia, and is recognized as a Military Friendly Employer, reflecting its commitment to hiring veterans and active-duty personnel.
Receive, analyze, and process requests through the service desk.
Ensure SLA compliance for first response time and resolution time according to ticket priority.
Creating and deactivating users in corporate systems.
BetterMe is a global wellness ecosystem empowering millions to become better — physically, mentally, and emotionally. They build what makes people better and keep challenging themselves to inspire others. Over the past two years, the BetterMe team has doubled in size.
Support system lifecycle management activities, including requirements gathering and system planning.
Collaborate with internal teams and external stakeholders to assess system needs.
Provide technical support for system operations, including troubleshooting and performance monitoring.
Kreative Technologies provides technology solutions. They are committed to providing a workplace free from harassment and discrimination and celebrate the unique differences of their employees.
Translate pre-sales high-level designs into executable low-level designs and generate project desk runbooks.
Implement, triage, troubleshoot, and repair advanced technologies in access control, IP video, intrusion, and IP intercom systems.
Perform new install commissioning, provide technical escalation support on-site and remotely, and execute awarded projects using existing or assisted skills.
Wachter Technology Solutions provides technology solutions, including physical security system implementations and support for clients. The company values relationships, invests in its employees, and emphasizes long-term employment with competitive pay and a strong team culture.
Provide IT assistance and training to team members, responding to technology-related requests and resolving issues.
Answer, evaluate, and prioritize incoming requests for assistance regarding hardware, software, networking, and other computer-related technologies.
Perform network troubleshooting, configure network components, and assist with maintaining network operations and user account management.
GR8 Global is a firm forged by an alliance of top 100 U.S. accounting firms with the objective of redefining the workplace while providing additional value to partners. It prioritizes a positive and inclusive culture, focusing on matching talented professionals outside the U.S. with work opportunities in audit, accounting, and finance.
Troubleshoot complex customer issues across networking, APIs, and communications products.
Investigate using tools like Postman, cURL, Wireshark, Linux terminal and our internal tooling.
Collaborate with customers, vendors, and engineering teams to resolve cases.
Telnyx is building the future of global connectivity, from architecting a global, multi-cloud IP network to bringing hyperlocal edge technology. They solve real-world problems through innovative connectivity solutions and foster an environment of continuous learning and growth for their team.
Deliver assigned operational and project commitments to clients, utilizing the entire client team as necessary.
Manage the integrity and security of clients’ data, servers, devices, and software, including systems like Active Directory, Office 365, and remote access solutions.
Provide exceptional client support, escalate issues appropriately, and maintain accurate documentation and timekeeping.
Resultant is an outcomes-focused consulting firm that helps clients use technology as a strategic asset and leverage data for better decision-making. With over 350 employees operating remotely and from offices across the United States, the company fosters a collaborative, client-partnered culture where teams solve complex challenges together.
Voice Engineering: Configure and troubleshoot SIP, PRI, Hosted PBX, and Fax over IP services.
AireSpring provides Cloud Communications, Managed Connectivity and Managed Security. They are family owned, have 22,000 enterprise locations worldwide and have earned more than 100 industry awards.
Provide prompt and courteous support to internal users, resolving complex issues and documenting root causes.
Use CLI and system logs to diagnose issues, performing HTTP/DNS/network checks.
Maintain SOPs and knowledge articles to reduce resolution times and re-opens.
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.