About The Role:
- Provide reliable technical support.
- Diagnose issues across various platforms.
- Create scalable SOPs and drive support metrics.
Responsibilities:
- Provide prompt and technically sound support to internal users.
- Investigate and resolve complex issues.
- Maintain accurate tickets and change records.
Qualifications:
- 3–6 years of experience in IT support.
- Solid systems & network fundamentals.
- Identity & access experience.
Equip
Equip is a virtual eating disorder treatment program that aims to make effective treatment accessible to everyone. They offer dedicated care teams and are partnered with major health insurance plans, operating in all 50 states.