Monitor network, system, and hardware health 24/7 using monitoring and alerting tools.
Respond to alerts, incidents, and outages promptly and follow defined escalation procedures.
Perform initial troubleshooting for network connectivity, hardware failures, and performance issues.
Raptor Technologies, founded in 2002, partners with over 60,000 schools across 55 countries, offering integrated software and services for school and student safety. They are dedicated to protecting children and schools every day, fostering innovation and customer collaboration in their product development.
70% support our community and enterprise customers
5% cross-team work (pairings, learnings, escalation management, etc.)
10% self improvement (study, courses, tinkering with product)
n8n is the open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Since its founding in 2019, n8n has grown into a diverse team of over 160 working across Europe and the US, connected by a shared builder spirit and with its center of gravity in Berlin.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues, gather information about customer and user incidents, and escalate to higher levels of technical support if needed.
Address complex technical issues and provide timely, effective solutions while considering the impact on customers' business operations, based on internal documentation.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security. They have 550+ professionals globally and collaborate with technology partners such as Intel, NVIDIA, Dell, and Equinix.
Design, configure, and manage cloud-based network infrastructure.
Monitor and troubleshoot network performance and connectivity issues.
Maintain thorough documentation of network configurations and changes.
Amwell is transforming healthcare for all through technology and innovation. They provide solutions to solve healthcare industry challenges and enable greater access to care, serving healthcare organizations in the U.S. and worldwide.
Handle customer and internal user requests via chat, email, and occasionally phone calls in English.
Conduct technical diagnostics to resolve issues and escalate to higher levels of technical support if needed.
Identify patterns and trends in technical issues and suggest improvements to prevent reoccurrences.
Gcore collaborates with industry giants like Intel, Dell, NVIDIA, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery. With over 550 professionals, Gcore fosters a culture of innovation and transformation in the internet landscape.